Call Handler (Work From Home) Job at Michael Page
- Call Hander - Fully Remote
- Work From Home
About Our Client
- Front line support for a variety of cases, ranging from programme troubleshooting through to low level safeguarding concerns
- A conduit between stakeholders and the programme board by identifying key issues and trends that need addressing
- Work with colleagues from across the programme to lead on and help resolve escalated cases and queries. Examples of this are volunteer expenses, complaints and any other relevant queries or requests.
- Ability to work independently and with autonomy as/when required.
- Competent with technology and working across various digital systems and platforms
- Comfortable communicating with internal and external stakeholders to resolve queries and issues.
- Act as an advocate of the programme to both internal and external stakeholders.
- Due to the programme operating 7 days per week, this role would require weekend and bank holiday availability as essential and it would form part of the normal working pattern.
- Partake in regular calls and team meetings to develop understanding and key themes
You may be required to support with triaging and/or escalating safeguarding cases during certain off-peak hours, currently forecasted as 5-8pm Mon-Fri and 3pm-8pm Saturday/Sunday.
Job Description
Your role is to be the first point of contact for volunteers out in the field supporting with day to day issues, including safeguarding. You will receive all the necessary training needed and the equipment to work from home. This is a fully remote position.
The Successful Applicant
- Previous experience in customer service or healthcare
- NHS backgrounds are encouraged to apply
What's on Offer
- £20,177 starting salary
- 25 days annual leave + bank holidays
- Great work-life-balance and fully based working from home
- A proactive approach to employee wellbeing that allows our employees to flourish and be their best at work including an Employee Assistance Programme
- Supporting everyday healthcare by providing reimbursement for routine optical, dental and therapy treatments (up to a maximum allowance)
- Doctor Line access to a GP 24/7: from anywhere in the world, 24 hours a day, employees can pick up the phone and arrange a call back from a practicing UK GP or clinical pharmacist
- Maternity, adoption, shared parental and paternity leave
- Career development and progression through our award-winning learning & development offer
- Discounts on gym memberships, digital fitness subscriptions and equipment at locations across the UK
Please Note :
siennaramirez.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, siennaramirez.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.