Cash/ Coin Processer - Birmingham Job at Post Office Ltd
Summary
Salary: £23,031.32
Grade: CHD PA
Contract Type: 12 Months Fixed Term Contract
Location: Birmingham Midway
Reporting to: Shift Manager
Closing Date: 6th January 2023
Grade: CHD PA
Contract Type: 12 Months Fixed Term Contract
Location: Birmingham Midway
Reporting to: Shift Manager
Closing Date: 6th January 2023
The Purpose of the Role
To deliver a high standard of customer service in a variety of roles within the cash centre environment
Principal Accountabilities
- Processing cash and coin using desktop and high speed note & coin counting machines.
- Ensuring accuracy, adhering to ISO processes, meeting targets and maintaining a flexible approach to attendance patterns.
- To provide excellent efficiency that enables costs for the business to be minimised and to ensure that the business operates legally at all times.
- To support the management team in producing management data from systems to enable effective management of performance.
- Ensure accuracy in dealing with items of value and data.
- Meet relevant targets.
- Provide robust and accurate data to strict deadlines.
- Observe dignity and respect of all colleagues and work effectively alone or as part of the team.
- Operate all manual handling equipment responsibly and to ensure that you take responsibility for undertaking training as required.
- Ensure ISO:9001 processes are adhered to.
- Actively participate in own performance reviews and to take on board any learning points that lead to improved performance.
- Delivery of high service levels that deliver exceptional Quality of service for all customers.
Adhere to health and safety and security guidelines
Qualifications, Experience & Skills
Knowledge required
- No specific previous knowledge required.
Experience required
- Previous experience working in a secure environment an advantage
- Previous cash handling experience an advantage
Qualifications required
- No qualifications required
Skills required
- Basic level of computer literacy.
- Ability to follow clear instructions and processes.
- Willingness to be flexible in attendance patterns and roles undertaken.
About Post Office
The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide – more than all of the UK’s banks and building societies put together.
We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we’re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we. We're here, in person, for the people who rely on us.
We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we’re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we. We're here, in person, for the people who rely on us.
Our Ways of Working
underpin everything we do, they are the “How” of our business strategy. They differentiate our business and aim to inspire great behaviours and align our colleagues around specific actions in order to be the organisation we want to be, and achieve our business goals.
By living the Ways of Working each day, you will help make that vision a reality and enable our cultural transformation. In short:
Working in partnership,
as
one team,
we
deliver
amazing results!
The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job.
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