Salary: £28,160 up to £37,547 (dependent on experience)

Contract Type: Permanent – Full time

We are the UK's aviation regulator, responsible for keeping passengers and the general public safe. Recognised as a world leader in our field, we are at the cutting edge of the exciting and ever-changing aviation environment. Never standing still our work includes diverse activities such as:

• Driving world-class safety standards.
• Managing security risks, safeguarding passengers and the general public.
• Minimising the environmental impact of aviation on local communities.
• Running the ATOL holiday financial protection scheme.
• Making sure consumers have choice and protection when they fly.

The Role

Identifying and managing risks to consumers from firms who are trading in breach of consumer protection legislation, including the ATOL Regulations. Core accountabilities include:

• conducting reviews, inspections and audits as part of a programme of effective regulatory oversight of businesses who make available flight accommodation to consumers in the UK;
• presenting evidenced based recommendations to senior managers and lawyers;
• ensuring appropriate enforcement action is carried out, ranging from the provision of education/ training to being actively involved in the process for refusing or taking someone’s licence away or the prosecution of a business for unlawful trading;
• acting as a subject matter expert in respect of the enforcement of ATOL regulatory requirements, as well as other general consumer protection legislation;
• co-operating with other areas of Consumers and Markets Group/ CAA, as well as external organisations and other regulators or enforcement bodies, to achieve optimum level of oversight and regulation.

If you have a compliance/ enforcement, internal audit/ audit background, have a high attention to detail and have a passion for protecting consumers, then this is a fantastic opportunity. We are recruiting for two Compliance Officers to join the team.

About You

• Experience in carrying out inspections/ audits, preferably in a regulatory enforcement or assessment context.
• Understanding of regulatory policy or legal frameworks, preferably in an aviation or consumer protection environment.
• Strong written and verbal communication skills with a proven track record of interpreting complex information and producing easily understandable communications.
• A methodical, analytical, and detail-focussed approach to the administration, analysis, and evidencing of a case.
• Effective relationship management and influencing capability with an open, diplomatic, and respectful approach to dealing with people.

What Can We Offer You?

This role will give you the opportunity to develop your investigative skills and broaden your experience of different regulatory approaches, as well as build relationships with internal and external stakeholders.

The role offers variety as in addition to desk based reviews of tour operators’ compliance, there will be visits to businesses to carry out reviews of their processes and procedures.

If you are a person for whom the idea of equality and fairness are a key part of your personality and are driven towards doing the right thing for consumers, then this is an excellent opportunity for you.

Additional Information

For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.

To be vetted we will usually expect a reasonable period of residency in the UK so that meaningful checks can be undertaken. This can either be 3 years or 5 years depending on the level required (CTC or SC). If you do not meet these requirements, we may not be able to accept your application. For more information please visit - Vetting explained - GOV.UK (www.gov.uk)

The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.

Working With Us

We offer a range of excellent benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more!

We are on a journey towards being increasingly adaptable, where our colleagues collaborate as part of cross-functional teams. This approach ensures we never stop learning together. It also means that you may become involved in activities that take you out of your day-to-day role, providing you with opportunities to develop and grow your career with us.

We have embraced hybrid working and offer flexible working patterns, being open to having a conversation about what works for you. We know where and when we work is important in achieving a work-life balance.

We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone.

As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. If you require an adjustment for any reason, please let us know.

Our Values

Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone – For more information please Click Here

Closing Date: 20th January 2023

Interview Date: week beginning 30th January and / or 6th February 2023

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

No recruitment agencies please.

Job Segment: Compliance, Relationship Manager, Internal Audit, Law, Legal, Customer Service, Finance, Aviation