Customer Advice Officer (Case Officer)
Location: Flexible hybrid environment, with 1-2 days per week in our Wilmslow head office.
Salary range: £23,946-£26,836 pa, with potential for further progression.
Hours: Monday to Friday 9am-5pm (with flexitime, part time hours are also available)
About us
The Information Commissioner’s Office (ICO) is the UK’s independent authority set up to uphold information rights. In a data-driven world, we provide advice, guidance and support to organisations enabling compliance with their obligations, as well as protecting individuals and their personal data.
As an employer, we are passionate about making a positive difference to the lives and careers of our people, and we empower you to be curious, impactful, collaborative and respectful.
Please find our benefits here
The Customer Advice Officer role
We have Customer Advice Officer (Case Officer) roles in our Business Services and Public Advice & Data Protection Complaints Services (PADPCS)
Case Officer on Public Advice & Data Protection Complaints Services (PADPCS) you will help people with their data protection enquiries and complaints on the phone, on live chat and in writing. We deal with all manner of data protection complaints and enquires from start to finish which keeps the work varied and interesting. We also help organisations improve how they handle personal information through our complaint work.
In Business Services Case Officers are the heart of our organisation and the first point of contact for businesses. Reporting to a Team Manager, you will give our customers advice, support and guidance about information rights law, over phone and live chat.
Please watch our video on the Customer Advice Officer role at the ICO here
The Customer Advice Officer candidate
Our Customer Advice Officers are:

• Excellent communicators with the confidence to provide advice and support to our customers.
• Keen to learn, and able to understand and explain complex rules.
• Flexible, able to work across multiple services and priorities.
• Customer champions, putting the needs of our customers at the heart of what they do.

New recruits are not expected to have a background in Data Protection Legislation. Our comprehensive training program will provide you with all the support you need to become a Case Officer
Equality, diversity and inclusion
The ICO is committed to promoting and enhancing equality, diversity and inclusion. We are focused on developing a workforce that is representative of the communities we serve and together we are building an inclusive workplace where all of our colleagues have the opportunity to progress, develop and make a real difference. We are championing this through our Equality Diversity and Inclusion Board together with a number of staff networks. Read more about our committment on our website.
If you have a disability or impairment, and have difficulty using our online application system please email the Talent team at recruitment@ico.org.uk and we will arrange for you to submit an application via an alternative method.
To Apply
Please submit your anonymised CV by 23:59, Sunday 15 January 2023
We reserve the right to close this vacancy before this date, should we receive sufficient applications. Please apply as soon as possible to ensure your application is considered.
Please note, if name and address details are not removed from your application, hiring managers will be able to view this information.
Please note if you are appointed to work with the ICO you will be required to complete security clearance processes (identity and qualification checks plus Basic Disclosure level check of unspent criminal convictions).

Job Type: Permanent

Salary: £23,946.00-£26,836.00 per year

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