The Role

We are recruiting for a Customer Engagement Coordinator role within our Customer Voice Team. The Customer Voice Team work to build the bridge between residents and colleagues. This coordinator role supports the Customer Engagement Lead in completing national engagement activities and maintaining our online engagement platform. The Engagement Coordinator is responsible for the delivery of administrative support for resident governance structures, such as the Customer Council. They also work with engaged resident members, supporting them to be fully equipped to carry out their roles, as the Coordinator delivers a programme of flexible learning for all relevant members.

What you will need to succeed:

• Administration skills and multitasking capabilities
• Strong communication skills with the ability to listen whilst demonstrating empathy and guidance
• Passion for improving residents experience within MTVH
• A positive approach and ‘can do’ attitude
• Ability to build robust working relationships with colleagues and customers alike, working cooperatively and supportively
• Proficient IT ability
• Proven background in a customer service focused environment

What’s in it for you?

Our benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Enhanced pension with matched contributions of up to 9%
• Life assurance cover 3 x your salary
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit -; interest free loan to help with rental deposits
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring programme and apprenticeships
• We are committed to the wellbeing of our colleagues and support this as an organisation

About us

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.