The Scottish Qualifications Authority is Scotland’s national awarding and accreditation body. We are trusted to oversee thousands of qualifications that are available in schools, colleges and workplaces, not just in this country, but around the world.

We are looking for a Customer Operations Officer to work within Operations directorate in the Events Management team with responsibility for planning, delivering, and servicing over 2,000 meetings and events annually.

We are seeking highly motivated and committed individuals to join our dynamic team. The successful candidates will be required to support and lead all operational activities and projects to ensure they are run smoothly and efficiently. Reporting directly to the Senior Operations Manager you will provide leadership, management, training and supervision within the Business Area and be expected to:

• Lead and manage the planning, implementation, monitoring and control of digital processes and procedures across a specific operational function and platforms to deliver an efficient and effective service while identifying and actioning all operational, financial and reputational risks;
• Lead, deliver and input to change in relation to continuous improvement initiatives and development projects;
• Deliver agreed financial targets through effective budgetary control, and identification and implementation of cost efficiencies;
• Respond to non-standard stakeholder and customer queries and complaints while escalating more complex issues for guidance/resolution;
• Provide regular detailed reports on progress against the operational plan and budgets including identifying risks and managing solutions through the development of robust management information and trend analyses;
• Ensure feedback is provided on operational issues which may affect compliance with SQA policies, procedures and reporting requirements.

Qualification, Training and Experience:

Essential

• Excellent/Advanced MS software knowledge and / or experience (Word, Excel, Project, Teams, sharepoint and Visio).

Applicants, as a minimum, should be educated to SCQF Level 8 (HND or equivalent) and/or be able to demonstrate direct relevant experience for this role. Also role model the behaviours associated with SQA’s values (Trusted, Progressive and Enabling) in order to develop and sustain a productive and positive culture.

SQA offer a fantastic benefits package in return for your talent. These include but are not limited to a career average pension scheme; staff well-being and health assistance programmes; development opportunities and 27 days annual leave in addition to 14 days public holiday.

If you think you’ve got the skills, knowledge and experience required to succeed in this exciting opportunity please apply below.

SQA welcomes applications from every section of the community. SQA has a Gaelic Language Plan and is committed to its purpose.

Tha Plana Gàidhlig aig SQA agus tha sinn a' creidsinn gu h-àrachdach agus na h-amasan a tha air cur a-mach sa Phlana Nàiseanta don Ghàidhlig.

We are an Equal Opportunities employer and encourage applications from all members of the community. We are committed to the Disability Confident Initiative and offer a guaranteed interview to any applicant who considers themself to be disabled and who meets the competency requirements for the post.