Our staff are our best asset, and we’d love for you to join us! Our focus is on delivering services to our residents and driving excellent standards. By joining Cambridgeshire County Council, you'll gain skills working in a fast-paced environment, while delivering outstanding experiences to our residents.

We are a Contact Centre that takes inbound calls and answers email enquiries from customers for a variety of Council services. It is a hybrid role incorporating working from our main base in St Ives and home working. Our Advisors also provide occasional face-to-face customer support at two of our reception sites in Alconbury Weald and Huntingdon.

We will shortlist all applications after the closing date. If your application is shortlisted you will be invited to an assessment on either:

• Monday 16th Jan, 10am-11:30am
• Wednesday 18th Jan, 6pm-7:30pm
• Friday 20th Jan, 11:30am-1pm

If successful after assessments, you will then be invited to an interview w/c 23rd Jan.

Our next induction start dates are the 10th February and 17th March.

Please read the attached 'Customer Services Information’ document. This provides essential detail about this role and the way our team operates.

For an informal chat through the role please contact our duty manager at Customer.ServiceManagement@cambridgeshire.gov.uk or call 01480 373415 with any questions about the role.

• Take inbound calls from residents for a variety of Council services
• Deliver excellent customer service to every resident
• Take responsibility for providing resolutions
• Occasional travel to support at our reception sites

Our values are putting lives over services, being collaborative, accountable, creative and aspirational! As your experience grows, you can take on more responsibility within your team. You’ll also have regular team meetings, being part of an inclusive culture. You’ll be assigned to a mentor as well as having regular catch ups with your manager where we’ll track your progression within our job family.

You will take calls for a range of Council services which may include Highways, Libraries, Registration of Births, Deaths & Marriages, Waste Management, Blue Badges, Concessionary Bus Passes, Childrens & Adults Social Care and School Admissions.

We are looking for professional and friendly individuals, who have excellent communication skills. If you are self-motivated, able to work alone and as part of a team then this could be the role for you.

It doesn’t matter if you haven’t worked in a contact centre environment before, with our bespoke induction we will provide you with a comprehensive training programme. We do ask for the following:

• English qualification GCSE Grade 1 (C) or equivalent
• Customer Service experience
• Confidence in ICT

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we believe benefits our employees, the organisation and our communities.

Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.

https://www.cambridgeshire.gov.uk/council/jobs-and-careers

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits:

• 23 days annual leave for Full Time (pro-rata for part time) rising to 24 days in April 2023
• Employee discounts with a wide range of retailers
• Car lease & cycle to work scheme
• Discounted gym membership
• A comprehensive pension scheme
• Flexible Bank Holidays
• Option to purchase up to a further 4 weeks leave per year (after probation)
• Qualifications from NVQs to apprenticeships up to degree level
• Employee Assistance Programme including 24/7 access to wellbeing support
• Occupational maternity/paternity pay & shared parental leave
• IDEAL staff equality, diversity and inclusion network
• CamWeb our staff intranet helping to keep you informed
• An employee recognition scheme
• Pennies from Heaven charity donation scheme