Location

Linwood, Scotland

Customer Service Advisor

We have an exciting opportunity for a Customer Service Advisor to join the Customer Service team based at our main office in Linwood. This is a full-time, permanent position covering 40 hours per week from 8am to 5pm, Monday to Friday.

Reporting to the Customer Service Supervisor, the successful candidate will handle all customer enquiries in a timely and efficient manner, ensuring a high level of customer satisfaction.

Key Roles and Responsibilities:

• Deal with all customer enquiries in a professional manner
• Demonstrate excellent customer service to customers over the phone and in writing
• Resolve customer queries to customer’s satisfaction
• Complaint handling/investigating/resolution via phone and email
• Update all relevant systems with accurate information, including supplier portals
• Liaise with other areas of the business as and when required
• Keep customers updated with the status of their request
• Run customer/business reports as and when required
• Work collaboratively as part of a team and share workloads
• Cleanse customer records to ensure information is accurate and up to date.

This is not an exhaustive list. You may also be required to carry out any other duties as required by the business that you are qualified/trained in that meet the requirements of this role

Key competencies:

• 
  Excellent customer service skills; displays confidence and professionalism when talking to customers
• Excellent verbal and written communication skills
• Patience
• Empathy
• Ability to be industrious with problem solving
• Excellent organisational skills
• Excellent attention to detail
• Excellent time management/attendance and an ability to work under pressure
• An ability to work well as part of a team.

Experience and Qualifications:

• 
  Computer literacy with a sound knowledge of all Microsoft Office packages is essential.
• Previous experience of working in a Customer Service or Transport department is essential.

Salary and Benefits:

• Earn up to £26,500 per annum
• 40 hours per week
• Monday to Friday, 8am- 5pm
• 26 days and 4 statutory days holiday
• Holidays increase with length of service
• Company pension contributions
• Life insurance (x 3 times salary)
• Free on-site parking
• Cycle to work scheme

The Company:

Enva is a full-service and leading provider of recycling and resource recovery solutions, employing over 1,600 people at locations across the United Kingdom and Ireland.

With sustainability at the forefront of its proposition, Enva recovers a broad range of hazardous and non-hazardous waste materials for re-use in manufacturing and for energy conversion, as well as providing a complete portfolio of water and waste water services

To for this position, please submit your CV and a covering letter outlining why you believe that you should be considered for this role to careers.scotland@enva.com

Enva Scotland Ltd. Is an equal opportunities employer and positively encourages applications from all suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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