Customer Service Advisor

Salary: £21,255- £25,000 + £300 bonus each month

Location Rochester

Hours: Monday- Friday 9-5pm

Are you looking to build a career in the financial services industry? Are you a superstar with delivering excellent customer service? Are you looking to develop your career into manager?

My well established financial services client based in Rochester is looking to recruit in their Customer Service Advisors team. Due to growth of the business and individuals progressing up the ladder, they are looking to bring on talented customer service individuals who are resilient and up for a challenge to learn extra bonus each month. No day is the same at my clients organisation. You will be joining a team of 6 experienced individuals who manage the phones and service their clients financial needs on a daily basis.

My client offers a fantastic 6 week training scheme which will be a mix of class room and on the job learning to allow you to hit the ground running. For the first 3 months you join, you will be gaining an additional £100 to go towards your hard work throughout the training period and learning the ropes of the organisation.

Duties of the Customer Service Advisor:

• Delivering fantastic customer service via the telephone to existing and current clients regarding their financial information
• Handling both inbound and outbound enquiries from clients, these can be varied from withdrawals to setting up new accounts to updating account details and more
• Liaising with other departments to ensure the process is pushed through as quickly as possible and to keep the client engaged
• Booking in appointments for new clients to speak with the trainee advisors team to get support on their finances
• Able to identify vulnerability and support the client by pointing them in the right direction for help
• Adhering to GDPR and FCA regulations to ensure you stay compliant
• Working towards reaching your KPIS with call quality, booking appointments and reaching call targets

Requirements of this Customer Service Advisor:

• experience delivering fantastic customer service (telephone experience is desired)
• experience of handling complaints (desired)
• It literate to learn new systems or have previously used Salesforce
• Resilient to challenges and wanting to grow
• An eager learner who engages with training
• Able to work in a team and pick up workload

Benefits WOW:

• 33 days annual leave plus one day off for your birthday
• Quarterly team building activities and annual company events
• Charity days
• Life assurance
• Company pension
• Critical illness cover
• Income protection
• Bupa medical insurance
• Free eye tests
• Progression and qualification plan
• Birthday vouchers
• Private dental cover

Plus more!!

To be considered for this Customer Service Advisor role based in Rochester, APPLY or call El on 01634 668 186 OPT 2. Look forward to hearing from you.