Do you have a passion for delivering a best-in-class experience and are seeking an exciting career move?

Webhelp is seeking Customer Service Specialists to join our inclusive team in Chesterfield working for our key client. This role comes with a favourable salary of £19,843 and you will be working Monday to Friday on a 40 hour shift within hours 8.30am to 5pm.

You’ll be joining our global community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.

We offer an attractive salary of £19,843 and employee perks including half-price cinema tickets, discounted holidays, and opportunity to progress your career in a collaborative company. After graduating into your team and live environment, you will be working from our newly refurbished Chesterfield site having access to free parking and free drink facilities. You will also have the option of requesting up to two days per week working from home on an ad-hoc basis (subject to approval and requirement).

• Supporting members through inbound calls and emails in relation to taking their pension, moving their pension or their pension payments.
• Delivering a best-in-class member experience
• Supporting customers through efficient and empathetic solution finding that aids both customer and business requirements
• Ensuring you provide an accurate first time service to customers
• Building relationships, working closely on site with our client and colleagues
• Proactively identifying improvements to the member journey and service we offer
• Exploring opportunities to encourage and educate customers on how to use self-service portals

What you’ll need:

• Experience working within a fast paced contact centre environment with a regulated background (Advantageous)
• Good technical and PC knowledge
• Meticulous work ethic to deliver excellence
• Ability to reach and exceed targets and accuracy rates
• Good administration, problem-solving and organisational skills
• Ability to identify process improvements

If you’re ready for an exciting step towards a promising career then don’t miss out on this opportunity, apply today!

Each Webhelper brings a different energy, passion, a unique set of skills and talents. This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients.

We’d love to get to know you better. After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of your folders for the link after applying.

Take this opportunity advance your career with our collaborative team of game-changers today.