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Customer Service Specialist - Aviva Travel Insurance - Work From Home Job at Teleperformance

Teleperformance Remote

Job Information

  • Date Posted
    2026-04-19
  • Location
    Remote
  • Job Title
    Customer Service Specialist - Aviva Travel Insurance - Work From Home
  • Gender
    Both
Overview:

Job Overview - Aviva Travel Inbound Customer Service Specialist
  • Start Date: 13/03/2023
  • Salary: £20,301.14 Per Annum - £10.89 per hour (Salary increases to £22,165 after 6 months if minimum competencies displayed)
  • Site: Work From Home
  • Shifts: Full Time 35.85 hours working 5/7 days, Monday to Friday 08:00-20:00, Saturday 09:00-17:00, Sunday 10:00-16:00 (Must be fully flexible within hours stated) NO PART TIME HOURS AVAILABLE
  • Training: 28 Days
  • Contract: Permanent
  • Probity: DBS, Credit Check and 2 year employment history (this is in addition to referencing)


Day to day responsibilities of the Customer Service Representative

  • Inbound Customer service dealing with customers who have questions about their Aviva travel policies, updating medical screening questionnaires etc
  • Resolve enquiries with speed and precision and delight customers by providing timely, accurate and expert advice
  • Deliver a service where patience, empathy and building rapport are central
  • Record, track, and effectively resolve incidents and queries and strive to achieve first call resolution
  • Manage databases, tools, applications and operating systems and create clear notes on customers’ accounts with relevant details
  • Comply with the company’s policies and practices
  • Update your knowledge through the associated guidelines and procedures

Skills needed to be a Customer Service Representative
We are looking for the following skills and attributes:
  • Strong verbal and written skills with the ability to show attention to detail
  • Ability to establish collaborative customer relationships in a fast-paced environment.
  • A good attitude and the ability to interact with lots of different people.
  • Professional and friendly telephone manner
  • Customer Service experience
  • Experience of working in a target driven environment to a high standard.
  • PC skills, and the ability to navigate multiple systems competently, with ease.
  • A good consistent typing speed
  • Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
  • Able to work within a fast paced, engaging environment

If you have any questions regarding this role see contact details below
Tel Number - 0800 100 180
Email - careers2@teleperformance.co.uk


Benefits of being a Customer Service Representative


  • On-line recruitment process, with potential job offer within 24 hours and fully paid training
  • 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
  • Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
  • Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
  • Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
  • Life Assurance Cover & Pension Scheme
  • Length of Service and monthly recognition awards
  • Opportunities for career development and progression

AVIVA is a leading multinational insurance company with over 33 million customers across 16 different countries. In the United Kingdom, Aviva is the largest general insurer and a leading life and pensions provider.
Teleperformance are proud to be working with Aviva, one of the world’s most reputable brands. AVIVA is a leading multinational insurance company with over 33 million customers across 16 different countries. In the United Kingdom, Aviva is the largest general insurer and a leading life and pensions provider. They pride themselves on customer experience and have a strong commitment to serve their customers well. Within the role you’ll support customers with a range of enquiries regarding their car insurance policy, ensuring answers are always delivered and resolutions found, whilst maintaining the highest level of customer service.

We are looking for great people who will listen and ask the right questions, whilst bringing their personality and enthusiasm to ensure all customers receive the attention and care they deserve. You will know how to always put the customer at the heart of everything that you do, along with having good computer skills and the ability and focus to maintain attention to detail whilst working to quality measures. Full training will be provided with on-going support to ensure you have the required knowledge and skills to succeed and enjoy your role.

You can follow us on:

Twitter https://twitter.com/TPmarketingUK
Facebook https://www.facebook.com/teleperformanceUK/
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