Customer Service Support Assistant
£11.08/hour Mon-Fri (£12.75/hour Sat-Sun) plus benefits
Day Shift (8am – 4pm), 19.5 hours per week (2.5 over 7 days) – including weekends
Castlewood Business Park, South Normanton, NG17 1JF

We’re looking for a Customer Service Support Assistant to join our depot in Castlewood. At Co-op we believe in putting our customers, colleagues and communities at the heart of everything we do. We encourage our teams to share their ideas to help us improve the way we work in our state-of-the-art distribution centres.

In this office-based role, you’ll help retail stores to resolve queries about deliveries – administering and recording the claims accurately on the system. We’ll look for you to liaise with store colleagues to update them on any issues with deliveries and other factors that could affect stock from getting to store on time, securely, and safely.

Why Co-op

As a Co-op colleague, you’ll do work that matters in an organisation where principles are just as important as profits. You’ll also get a package that includes:

• competitive rates of pay
• holidays starting from 31 days per year (pro rata and including bank holidays)
• 30% off Co-op branded products in our food stores (increased from 20% to support colleagues during the cost-of-living crisis until March 2023)
• 10% off all other brands in our food stores (increases to 20% on the Friday and Saturday after payday)
• pension with up to 10% employer contributions
• Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
• YuLife – an app that rewards you for exercising with discounts and vouchers for many of the UK’s biggest brands
• free employee assistance programme with extensive health, financial and wellbeing support

What you’ll do

• receive information relating to claims and other issues preventing store deliveries from stores
• administer the claims, processing, and accurately record data
• liaise with internal operations team regarding the investigation and outcome of claims
• support special store activities i.e. refits and schedule changes to make sure the expectations of stores are met or exceeded
• help with other administration processes
• escalate issues and queries to the communication team leader, reporting complaints via the store or regional management

This role would suit someone who has

• customer service experience
• excellent organisational skills
• great communication skills and an ability to communicate with colleagues at all levels
• experience working with other people and can work well as part of a team
• great attention to detail, accuracy and an ability to work in a fast-paced environment

Building an inclusive workplace

We’re actively building diverse teams and welcome applications from everyone. But simply having a diverse workforce is not enough. We want to create an inclusive environment, where everyone can contribute their best work and develop to their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

We can make reasonable adjustments to our interview process according to your needs. You can find out more about Co-op people policies at coop.co.uk/peoplepolicies.

We reserve the right to remove a vacancy before the scheduled closing date.