Job Description

Aramark UK has a unique opening for a Director of Operations to join our Central London Defence arm of the business.

Reporting directly to the Regional Director, the role holder will manage and coach their team of circa 6 reports and will be responsible for nurturing and growing them. They’ll be responsible for ensuring that the highest standard of service is delivered to our defence and judicial clients and will have overall responsibility for driving success across these contracts. The successful candidate will positively collaborate with internal stakeholders to deliver our company commitments, embed our mission/vision/values and to build a culture of recognition and engagement within their region.

This role is full time (Monday to Friday), permanent with a competitive salary, bonus, company car/allowance.

This individual will need to be based within the Southern Home Counties and be able to commute into central London as and when required. The role requires full security clearance.

Job Responsibilities

• Support our growth agenda whilst delivering market leading operational excellence to our clients and customers
• Responsible for executing operational delivery to agreed company standards
• Accountable for the business commercial performance, through proactive strategic planning and value propositions
• Accountable for employee engagement and talent management within designated region
• Collaborative relationship with Finance, Business Development, HR, L&D and UK Client Key Account Director
• Maximise contract retention and upselling in area of responsibility
• To help directly shape the customer’s agenda and position Aramark/the Education sector as a strategic partner
• Lead the operational team by example in the consistent delivery of performance in the sector, demonstrating commitment to our values and objectives
• Proactively look for and execute ideas and projects to improve the client, customer and team experience
• To motivate/lead a team to achieve great results, targets and develop teams and successors
• We pride ourselves on having genuine internal and external relationships, this role is very much about building new and maintaining long term relationships with relevant stakeholders in the accounts and engaging with new audiences
• Support implementation of food programmes to include Master the Menu, Production, Waste and supply chain
• Act as a role model for people management processes, ensuring they are followed to clarify objectives, actively manage performance and develop skills
• Ensure direct reports understand business strategy and the customer requirements and drive operational and financial performance through effective performance management
• Understand contractual requirements and ensure adherence to the company’s contractual responsibilities and internal quality procedures including management reporting, development, budget, forecasting and financial control

You'll be set up for success if you have:

Operating at Director level or equivalent with defence/ government industry experience
Strong cross functional stakeholder management; both internally and externally
Proven track record of managing P&L- strong financial exposure
Leading, managing and coaching a geographically dispersed team
Ability to manage in a result driven environment with proven commercial experience
Organisational and time management skills
Commitment to execute operations through process orientation, standard operational procedures, and best practice
Self - motivated & driven
Can demonstrate good people leadership
Effective communication skills; oral, written, presentation, influencing and negotiation
Working knowledge of Microsoft Office packages
Solves problems and actively seeks solid and sustainable solutions

About Aramark

Northern Europe - Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

Northern Europe - About Aramark

Aramark is a leading service and solutions provider in Northern Europe. We proudly support clients, partners and customers in food, facilities management, property services, and retail solutions. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing — a new challenge, a sense of belonging, or just a great place to work — our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com

All applications will be treated in the strictest confidence. Aramark Northern Europe is an equal opportunities employer.