ENTERTAINMENT
MANAGER
Are
you full of energy?
Have a passion for entertaining?
Love delighting and interacting with your audience?
Come
and join us as a Designate Entertainment Manager and help us create great memories that
last a lifetime! This is a fantastic opportunity for a talented leader to join
our Haven Team on a full time, seasonal basis.

If you are passionate about entertainment, leading teams and delivering a
contemporary line-up of activities and live events, have experience with
multi-venue operations, live shows & tours and leading a professional team
of entertainers who will deliver an exceptional service to each and every guest
to ensure they have memories that last a lifetime…...this could be your
opportunity of a lifetime.

A little About Us & What We Offer
At
Haven we are on a mission, to give our guests a great time with memories that
last a lifetime. We are part of the award-winning Bourne Leisure family, with
our 39 wonderful Haven Parks, stretching across the whole of the UK. We are
proud to be one diverse Team in the business of making holiday magic, where
every one of us has an important part to play, creating memories for our guests
and looking after each other with genuine care and understanding. Helping us to
become the UK’s most loved holiday and holiday home business.

• Free

use of our Leisure Facilities, including swimming pool

• 50%

Discount off food on Park, including with our partner brands

• Opportunity

to use our Corporate Box at the O2 Arena

• Fantastic

Discounts with many national Brands & Retailers

• 20%

Discount to you, your family & friends across Haven & Warner Leisure
Hotels

• Reward

& Recognition Schemes

• Great

opportunities to develop with fully funded qualifications (Level2 to Masters
Degrees)

• 20%

Discount in our on-Park shops

• We

offer a fantastic Health, Mind & Money Support Programme

What You’ll Be Doing
Our
Entertainment Team Managers are responsible for the organisation, logistics and
daily delivery of our Haven Entertainment proposition.
Working
alongside the park Head of Activities, Entertainment Teams Managers are
required to engage and inspire their cast members to ensure standard operating
procedures are adhered to, targets are achieved and that they are driving
continuous improvement.
Key

Responsibilities:

• To role-model leadership behaviour at all times, specifically

Haven’s vision & values.

• To promote a ‘guest obsessed’ ethos amongst their cast members,

ensuring guests & owners have a great time with memories that last a lifetime

• To lead, coach and guide their cast members to ensure all areas

of responsibility are covered - When required, to escalate any issues to the
relevant park Heads of Department.

• To support cast members through their 90-day induction,

including ensuring they have completed their mandatory training.

• To utilise the support available on-park and centrally, to

manage any cast member issues.

• To confidently deal with guest concerns, resolving any problems,

showing empathy and understanding.

• To react to guest feedback and work with cast members to address

and action any required areas of improvement.

• To utilise manuals and rehearsal content, to ensure that all

events are delivered on-brand.

• To achieve and exceed targets and key performance indicators
• To ensure all cast members have training required for their role
• To identify and develop future talent within the entertainment

department, ensuring all cast members have a relevant and effective Performance
Development Plan.

• To complete relevant administrative tasks including populating

rota’s, populating entertainment schedules, to completed risk assessments and
to complete safety compliance and legislative compliance checks fully.

• To work alongside the Haven casting team to support the

recruitment process for new cast members.

• To manage a consumables budget.
• To ensure that on-park technical equipment, props and costumes

are maintained and that any issues are communicated as soon as they are
identified.

What We Would Like You To Bring

• Have previously worked within a leadership capacity, within the entertainment

industry.

• Haven experience of the ability to plan and co-ordinate events

and activities.

• Possess a thorough knowledge and understanding of leadership

attributes.

• Have the ability to cope under pressure and to be flexible in

order to adapt to any changes.

• Be able to prioritise and deliver to deadlines.
• Be a high-energy individual with a passion for entertaining.
• Be passionate about delivering an exceptional guest experience.

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