We are looking for an enthusiastic EPOS Technician to join our expanding team based at our UK office in Derby.

What does an EPOS Helpdesk and Installation Technician do?

• Ensure SLAs are met by responding to and resolving tickets in a timely manner
• Act as a first point of contact for all internal customers regarding IT issues and queries, logging all requests and incidents within the ITSM tool
• Take ownership of tickets ensuring the customer and ticket is updated with the ticket resolved where possible or assigned to next resolving group in a timely manner
• Remote and in person support using windows administration and mobile device management tools
• Build and setup hardware/software
• Troubleshoot POS, handheld devices and other end user peripherals for any hardware, software, or network issues
• Contribute to internal processes, documentation, and continuous business improvement
• Liaise with 3rd Party Support and Equipment Vendors
• Onsite Training and Event Support for new and existing customers where required

Our ideal candidate will be a self-starter and be able to use their own initiative to solve customer queries. We are looking for a proven team player who has the drive to succeed, can multi-task and is willing to learn and develop in line with our future growth plans.

You will build strong customer relationships by providing a proactive approach to problem solving with excellent communication skills and strong attention to detail. Essential that you are a qualified driver with your own vehicle.

The role will be 37 ½ hours per week (Monday to Friday), plus paid weekend support (on a rota basis) will be a part of your role.

Full-time / Permanent role starting in March / April 2021.

Salary negotiable dependant upon experience.

20 Days holiday entitlement plus Bank Holidays.

Desirable Skills:

• A Level 3 Qualification in IT (A-Level / BTEC or equivalent) preferred
• Excellent communication skills, both written and verbal
• Experience working in a Service Desk / Support Environment
• Analytical and customer focused approach
• Ability to work pro-actively and to tight deadlines
• Working within and achieving in a performance driven environment
• Being able to work as part of a team
• Experience of MS O365

Please submit your current CV and salary expectations to careers@kappture.co.uk