Company overview:

For over 15 years, UKDedicated has been delivering exceptional hosting through dedicated, cloud and connectivity services. We're UK-based experts in Hosting. Shared, Dedicated, Cloud and Colocation, it's the very core of what we do.

We recently became part of team.blue, a European group of brands enabling entrepreneurs to succeed online. As a group, we operate across 15 countries, manage over 1.9 million domains, host more than 650,000 websites, and provide 2 million email accounts to our customers. Our incredible team of nearly 2,500 experts make this happen - are you ready to share your passion and join our team?

Why choose UKDedicated?

We want every member of our team to achieve more than they thought possible so that we can keep supporting our customers to succeed. We do this with:

• A diverse and inclusive culture
• A relaxed, collaborative atmosphere
• Motivational, coach-style leadership
• Employee perks, including birthday bonus

What we do

We make succeeding online as easy as it can be for our customers. We:

• Provide web hosting services
• Keep our products accessible and competitive
• Offer a diverse range of products to allow customers to grow
• Are customer-obsessed, offering multi-channel exceptional support

Our values

The five characteristics that drive our behaviours and the heart of our business culture;

• We put our customers at the heart of everything we do
• We’re stronger together and we trust each other to do the right thing
• We tell it like it is, and keep doors and mind open
• We treat each other with respect and regard
• We’re always thinking ’what’s next?’

Job Description:

We're looking for a First Level Technical Support person, with a strong and passionate interest in technology and customer service to join our team to help us continue to deliver an excellent level of service to customers under our group brands.

We’re looking for cPanel, WordPress and Linux wizards to join us in supporting our wonderful customers, working remotely from their own location.

In the performance of your duties, you will be expected to use your best endeavours to always promote and maintain the interests and reputation of the Company.

This role will be based in our office in Hemel Hempstead (possibility of being completely remote).

Key responsibilities:

• Providing support to our customers using email/ticketing, live chat and telephone.
• Handling service monitoring alerts.
• Assisting other teams with technical tasks, system administration and service provisioning.

Skills & Experience:

• Web hosting industry experience with cPanel and WHM.
• A history of working with WordPress.
• Good understanding of a broad spectrum of internet technologies from Domains & DNS to SMTP.
• Experience administrating Linux using CLI.
• Strong troubleshooting skills.

Key Competencies:

• Excellent spoken and written English.
• Customer Service and sales driven.
• Positive attitude with perseverance.
• An inquisitive mind and strong motivation to work under pressure.
• Resilient & confident with the ability to problem solve.
• Flexible and quick thinker.

Working hours:

Please note, our operations are 24x7 and these roles are shift-based, working a 4/4 shift pattern alternating days and occasional nights.

Each 4-work-day shift will comprise of hours; 7:00am to 7:00pm or 7:00pm to 7:00am or 10:00am to 10:00pm.

Training:

You will be given complete training and support.

Right to work:

At any stage please be prepared to provide proof of eligibility to work in the UK.

Unfortunately, we are unable to support relocation packages or sponsorship visa.