Head of Overseas IT Support Job at Foreign, Commonwealth & Development Office
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About the job
Benefits
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Location
About the job
Job summary
The Foreign, Commonwealth & Development Office pursues our national interests and projects the UK’s role in the world.
We promote the interests of British citizens, safeguard the UK's security, defend our values, reduce poverty and tackle global challenges with our international partners.
Main Purpose of Job
This is a varied and challenging role that will typically be complex, covering a range of issues where the successful candidate will need to be pro-active in anticipating issues and understanding underlying causes before providing solutions. They will need to be flexible and have the ability to tailor style to varying audiences and interlocutors.
The FCDO and other government departments that operate overseas, rely on international support in order to be able to operate effectively, both in normal conditions and in crisis. The underlying solution is classed as Critical National Infrastructure.
The purpose of the role is to manage the service provided by the Overseas IT Support Network and to agree and plan its transformation to a service fit for future operational requirements. This scope includes the service provided by suppliers / partners and the work of IT Support Officers at post.
Job description
Roles and Responsibilities
The successful candidate will be responsible for:
- Transformation of the overseas service support network.
- Supporting Information and Digital Directorate’s (IDD) wider transformation.
- Leading on overseas network resourcing, guidance and management.
- Supplier management for the services delivered overseas across multiple security tiers.
- Monitoring Locally Managed IT Systems and identifying operational risk and mitigation.
- Liaising with departments on the status of the service as Critical National Infrastructure.
- Defining future service requirements and agreeing a programme of change.
- Commissioning and acting as Senior Reporting Officer for discrete projects.
- Monitoring service quality and reporting regularly, identifying opportunities for improvement.
- Understanding the way that the service is delivered by other Ministry of Foreign Affairs (MFA) and identifying opportunities.
- Providing expertise and guidance including to projects and programmes, both in the FCDO and other government departments.
- Maintaining and evolving policy, guidance and training.
- Monitoring and reporting on Locally Managed IT and identifying opportunities to reduce work operational risk.
- Communicating on internal social media.
- Managing the delivery of the Overseas Support service, defining the future approach, working with key internal and external stakeholders.
- Conveying detailed advice and information (who may have a limited understanding) and agreeing strategic and tactical plans with them.
We are a Digital Data and Technology (DDAT) professional organisation and you will have the opportunity to increase your skills through formal qualifications.
Person specification
Person Specification
You must be a British Citizen at the time of application and, if invited to interview, you will need to bring your British Passport with you.
This role requires you to attain Developed Vetting (DV) security clearance.
For more information about this process, click here. Attaining DV will require you to have been resident in the UK for five of the last ten years. At least one year of this must have been a consecutive twelve-month period. Serving overseas with HM Forces, in some other official capacity as a representative of Her Majesty’s Government, or having lived overseas as a result of your parents’ or partner’s Government employment counts as UK residency for the purposes of security clearances.
It is essential in your application that you provide evidence and proven examples in each of the following Minimum Criteria, the Behaviours and the Technical question as far as you are able to do so. These responses will be further developed and discussed with those candidates invited for interview.
Minimum Criteria
- Resilience to manage multiple tasks concurrently, with the ability to research, benchmark, scope, design, implement and evaluate opportunities, risks and changes.
- A proactive approach and a focus on continuous improvement of self and service, with an appetite to work with others to simplify processes and improve efficiency.
- Strong negotiating and stakeholder management skills to ensure joined up delivery through multiple partners and suppliers.
- Willingness to learn about supplier and commercial management relationships.
- Excellent communication and interpersonal skills.
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Communicating and Influencing
- Delivering at Pace
- Seeing the Big Picture
Technical skills
We'll assess you against these technical skills during the selection process:
- Motivation Question
Benefits
- A Civil Service Pension.
- 25 days Annual Leave per annum.
- 9 days Public and Privilege holidays per annum.
- Learning and Development tailored to your role.
See the attached candidate pack.
Things you need to know
Selection process details
Please see the ‘Hints and Tips’ that are provided for your information about how to prepare Behaviour examples at the Application and/or Interview stage.
Application Stage
You will be required to complete an online application form and submit a CV and Personal Statement to assess your skills and experience.
The Behaviours you will be assessed on at the application stage are as follows:
- Changing and Improving
- Communicating and Influencing
- Delivering at Pace
- Seeing the Big Picture
IMPORTANT: If you are applying under the Disability Confident Scheme and require Reasonable Adjustments in order to complete your application, please ensure GRS are aware of this on the date of application and certainly by the closing date.
Interview Stage
The Behaviours you will be assessed on during the interview are as follows:
- Changing and Improving
- Communicating and Influencing
- Delivering at Pace
- Seeing the Big Picture
You will also be asked Motivation questions at the interview.
Candidates will be required to give a Presentation at the Interview and the topic will be sent to you in advance.
Please note that the FCDO carries out name-blind (anonymised) recruitment to help build a more diverse and inclusive workforce. The personal information on your Application form and/or CV will be concealed during the sifting phase, and only the names of those who are being invited for Interviews will be made known to the Panel.
The FCDO has appointed the Government Recruitment Service (GRS) to manage the process.
For indicative sift and interview dates please refer to the attached Candidate Information Pack.
There may be other opportunities in the future. Candidates who meet the required level at interview, will be kept on a reserve list for 12 months. Should this, or another substantially similar role arise within this period, we may fill it with a reserve candidate from this campaign.
Please note that the FCDO will not reimburse any travel costs or expenses incurred as part of the selection process.
Current FCDO staff members are advised that this is an external campaign and, as such, you will be required to go through the same process as all other candidates.
If you have any questions or wish to discuss the role or the process further please email: fcdorecruitment.grs@cabinetoffice.gov.uk
Further Information
Any move to FCDO from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via fcdorecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
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Further information
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