Helpdesk Administrator Job at 1st Step Solutions Ltd
Location:
West Malling, Kent
Sector:
Business Support
Job type:
Contract
Salary:
Negotiable
Contact:
Anna-Marie Warren
Contact email:
AnnaWarren@1ststepsolutions.co.uk
Job ref:
240050_1674471041
Published:
about 1 month ago
Duration:
6 Months
Expiry date:
2023-02-22
Startdate:
ASAP
Consultant:
Anna-Marie Warren
Helpdesk Administrator
West Malling
6 month contract
40hr week
Responsibilities:
Requirements:
West Malling
6 month contract
40hr week
Responsibilities:
- To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system.
- To manage the maintenance office administration systems.
- To manage & update computerised PPM and work records.
- To ensure PPM work orders are produced via help desk orders and documents.
- To respond on the telephone / email to client requests and dispatch appropriate engineer.
- To manage and produce reports, survey data and general maintenance related business letters.
- To input completed work orders and produce associated reports from the database.
- To monitor outstanding work orders and produce backlog reports.
- To assist in invoice disputes by document preparation and control.
- Motivate and manage other Admin staff and manage there training requirements.
Requirements:
- Proficient use of Microsoft packages.
- Previous use or knowledge of CAFM systems.
- Good organisation skills.
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