Homeownership Officer 6 months contract – F/T or P/T hours will be considered

Salary package: £34,977 p/a+ Excellent Benefits (pro rata for P/T)

Base location: High Wycombe 2 days & remote for remainder of week

If property leases, conveyancing support, and ability to add value to home owners service are part of your expertise you may be interested in joining a progressive values-based housing provider. With hybrid working, great benefits and flexible hours ie 30-37 hours p/w Mon-Fri or perhaps a 4 day week?

About the role: Working within the Homeownership team, as part of the wider Customer directorate department. Providing advice to colleagues on leasehold and freehold matters, you will act as the key in-house expert on Leasehold management. You will be managing the relationships we have with homeowners, part of which is making sure their needs and expectations are understood within the business.

Your remit will involve:

• Interpretation of Leases and applying them accordingly
• Provide reasonable administrative function on the conveyancing of 100% Resales enquiries within set timescales
• Provide effective management of legal queries
• Work closely with internal departments on upcoming procurement of contracts and planned works, ensuring timely and accurate Section 20 consultation is carried out in line with legislative requirements, including preparation of Section 20 Notices.
• Administering the Lease Extension process.
• Deal with applications requiring permissions under the lease, responding within set timescales and raising administration charges where the lease allows

You will also be actively working to ensure effective customer involvement channels and opportunities are available, promoted and delivered to allow residents to feed into the delivery of our services, whilst also working collaboratively with the wider business.

Our ideal candidate will have /be:

• A good understanding of leases/previous leasehold management experience
• Competent in the use of IT including Microsoft Office
• Ability to effectively communicate and negotiate with residents, partners and contractors, especially in difficult situations
• Excellent verbal and written communication skills with a proven ability to adapt style and explain complex information to different audiences
• Well organised, diligent, accurate with a strong attention to detail
• Ability to take personal responsibility for assessing situations, making decisions and concluding enquiries

About us: Paradigm employees more than 550 staff and manages over 16,000 properties, with an annual turnover of +£150million, we are a financially strong, safety conscious, and an environmentally aware social housing provider. We are a Best Companies 1 STAR accredited organisation in recognition of our high employee engagement and offer a welcoming and friendly environment.

Where could this role take you? Whilst this is not currently a permanent role, in a business our size and with the transformation we are going through, there is a possibility that this could either be extended, or other opportunities may arise; many of our talented colleagues started at Paradigm as temporary/interim and have gone on to forge successful careers with us. However, if something longer term doesn’t materialise, you will still gain valuable experience which will add to your employability in this and similar fields.

We offer a very generous package including the following:

• Holidays – 25 days to start (this rises with service to a maximum of 30 days) plus 3 paid days between Xmas and new year when we close plus the opportunity to buy up to another 5 days (pro rata for Part time) subject to conditions
• Pension scheme: employee minimum contribution of 3% and Paradigm will contribute 7.5% or 9.5% depending on the employee’s contribution rate.
• Family Friendly policies incl generous Paternity, Maternity, Shared parental and adoption leave, sabbaticals and more
• Health Cash Plan – worth over £1,800 p/a includes Dental, Optical, Prescriptions and Flu jabs, Physiotherapy, Chiropractic therapy, Reflexology, Sports massage and more!
• Remote / hybrid working
• Up to 3 paid ‘Giving Back’ (Volunteer) days a year
• Newly created modern offices collaborative offices, with free parking and charging points for electric vehicles
• Car Leasing scheme (subject to conditions)
• Annual Bonus potential
• Professional Sponsorship Scheme (subject to conditions) and professional subscriptions paid
• Opportunities for career development
• Social events, such as Quiz nights, Xmas Party, Summer BBQ (Covid permitting)

Further information: For the full job description and person specification for the role please see the attachment at the bottom of this page. Should you have any queries about this vacancy please email and we will respond as soon as possible.

As part of our application process, we ask for a covering statement and CV so we can assess your application against our essential and desired criteria as set out in the job description and person specification. Please include in your covering statement how you meet the criteria so we can see how well you match our requirements and give your application the consideration it deserves.

Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. We support flexible ways of working and welcome applications from all sections of the communities we work in.

We reserve the right to close this role earlier than the published date should a suitable candidate be identified.