Inbound Sales Advisor - Part Time / Based at Stoke-On-Trent Call Centre

Location: Stoke Contact Centre - Call Centre Based Role

Hours: 20hrs per week. Monday – Friday 10am-2pm

Salary: £12,081.07 basic salary plus unlimited commission

At Vodafone UK Consumer Sales, we communicate with our customers in a way that works for them. You’ll work in a vibrant, fun culture with a strong focus on customer experience and helping build a better digital future for everyone.

What will you be doing?
This is an exciting and entertaining opportunity to work for one of the UK’s award winning brands as a Telesales and Retention Advisor. In this role, you will be a main point of contact for our customers, whether they are enquiring about broadband deals, a new SIM or even looking to leave us, you will be at hand to ask them all the right questions and offer them the best-suited advice and care. You will have sales and customer quality measures to satisfy and upon meeting or exceeding these targets, you could reap the rewards of our amazing unlimited commission structure.

Who are we looking for?
You will be playing a crucial role within the Retention team so we need someone who will always put the customer at the forefront of their mind and can keep up with the fast-paced environment. It will be a fast paced role so resilience is key – being able to bounce back from minor setbacks and keeping motivated for your next customer will be important. Sales experience would be desired but isn’t essential as sales skills can be taught in role.

Role accountabilities;

• Handle inbound calls in a professional manner to either retain or connect a new line to the network
• Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision.
• To meet and exceed sales targets and ensure compliance against key metrics
• Deliver commercially responsible decisions in every interaction ensuring the needs of the customer and Vodafone are met.
• Undertake regular learning and development and align with company and FCA requirements
• Adhere to company and regulatory policies and guideline at all times
• Partaking in Vodafone’s security vetting process whenever required

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So if you’re excited about this role but your past experience doesn’t align exactly with every part of the job description, we would encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.

What's in it for you?
An excellent remuneration and bonus package with a generous holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes.

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

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