Information Officer

Job introduction

Fixed term to 31 March 2024

This role is available as a secondment to internal applicants in line with our secondment policy.

For an informal discussion, please contact Anna Lee on 07789 226885 or Amy Swinford on 07496 823909.

About the role

Do you enjoy working with IT systems ?

Could you support people with a broad range of IT skills to use IT systems?

Are you self motivated and able to work well with a team to achieve a common goal?

Do you enjoy problem solving, particularly when it comes to working out where there may be missing or incorrect data?

Do you have experience and knowledge of housing systems or other similar databases?

If so, we’d welcome your application to work within our busy and welcoming team!

You will join 2 existing Information Officers in Housing as part of the Housing Systems Programme Team. The team is currently working on the implementation of 3 housing systems. This includes:

• Phase 2 of the implementation of NEC Housing, our new Housing Management System. We are currently implementing new modules and functionality within the system and developing new processes for teams not yet using it.

• Implementation of a new Asset Management System

• Implementation of a new Works Management System for our in house Repairs Service.

The role of the Information Officers is to support the wider Programme Team, system users and external customers in various ways. Your focus will be on testing the new systems and functionality, preparing training packages for staff in readiness for online training as well as delivering 121 and group training sessions via Microsoft Teams and in person where appropriate. You will play a key role in directly supporting staff, contractors and customers to use the system and provide assistance for common technical problems.

You will work, along with the rest of the team, in a hybrid way, working from home on some days and at our office base at the Housing Centre in Moulescoomb, Brighton on others. There may also be a need to work from other council offices occasionally if required for training sessions etc. As a team, we work flexibly. This means that the days you choose to come into the office can be tailored to suit both you and the team and you will be able to take advantage of the council’s flexitime policy.

Please read our Apply for a job at the council (brighton-hove.gov.uk) pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.

As part of your application, you will need to complete your education and work history and upload a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (Supporting statement guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process

Additional information

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

Work Permits: This role does not meet the requirement for UK Visas and Immigration (UKVI) Points-based Immigration System. Successful candidates will need to evidence that they have the Right to Work in the UK.

For more information about our values and the benefits of working at the council, visit Why work for us (brighton-hove.gov.uk)

Company information

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).