Job Description

Job title: Secretary/ Office Administrator

Location: Willow Grove Farm, Lakenheath, Suffolk

Hours of work: 37.5 hours per week

Reports to: Michelle Hugo, Director

Salary: Starting salary £21,000, depending on experience

Willow Grove Farm is a family-owned farm located just outside Lakenheath, Suffolk.
Purchased in 2021 as a project to be renovated and rejuvenated, the farm operates a varied portfolio of business enterprises including:

• A glamping site.
• Coffee shop.
• Paddocks for resting racehorses.
• Units providing rented office and storage space.
• Insurance brokerage and financial services.

We are a small team who work together to achieve the high standards that we expect from ourselves and from those that work for us. Whilst this is a friendly, inclusive and supportive working environment, it is also driven by a strong business ethos and a commitment to professionalism in everything we do.

Overview of job description & key tasks/ responsibilities:

Your main function will be to support the Director in all tasks required to ensure the smooth and efficient running of Willow Grove Farm and all associated enterprises. This a varied and multi-faceted role in which the tasks required of you will change from day to day and in accordance with the priorities of the Director. Tasks will include the following:

• Diary management and making appointments.
• Managing email and telephone communications.
• Administrative support.
• Setting up and maintaining systems to record and analyse data.
• Generating reports.
• Preparing company documents.
• Project management support.
• Organising meetings and taking minutes.
• Logistical arrangements, including organising travel and accommodation.
• Liaising with clients, suppliers, staff and contractors.
• HR, including: Recruitment; maintaining employee records; including holiday and sickness; answering employee enquiries; creating and maintaining policies and handbooks.
• Running errands as required, which will involve some travel locally.
• Any other tasks which may be required in order to ensure the smooth and efficient running of the Farm and all associated enterprises.

Person Specification

Essential Criteria:

Driver, with own vehicle, and be willing and able to use own vehicle for work. As such, you will need to demonstrate that you have business use insurance cover.

Experience of working within a similar role.

A positive and enthusiastic attitude, with a friendly and personable disposition.

Organised and methodical, with an ability to multi-task, work to deadlines and prioritise workloads, both for self and others.

Be driven, logical, diligent, well organised and able to see a job through from beginning to completion.

Ability to resolve problems as they arise.

Ability to maintain confidentiality.

Excellent verbal, written and communication skills, with a high degree of attention to detail.

The ability to communicate professionally and confidently with a wide variety of people, including campsite guests, racehorse owners, farmers, contractors, suppliers and staff.

Excellent computer literacy skills, with experience of working with various software packages, databases, CRMs and social media platforms.

A willingness to learn and use new software packages, databases, CRMs and social media platforms as and when required.

Desirable Criteria:

Knowledge and/ or experience of similar organisations/ industries.

Experience of working with a business Start-Up mentality.

Benefits

• 29 days holiday, including public holidays
• 3% employer pension contribution
• Relaxed dress code
• Scenic office location
• On-site parking

Job Type: Full-time

Salary: From £21,000.00 per year

Benefits:

• Free parking
• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Brandon: reliably commute or plan to relocate before starting work (required)

Language:

• fluent english (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: S/OA

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