Office Manager

• Tiny Tots Day Nursery by Storal
• Down Grange Farmhouse, Basingstoke, RG22 5SN
• Reporting to Nursery Manager
• Full Time, 30 hours per week

About the Nursery:

Tiny Tots is a reputable, happy and homely day care service that prides itself in delivering excellent care and learning for children in the community. Located in a converted farmhouse, children have access to lots of green space where they can explore and be inspired, guided and assisted by the fantastic Tiny Tots team.

About Storal

At Storal each and every child represents a new and exciting story. And everything we do in our growing nursery group is about allowing that story to develop with richness and purpose. By sharing knowledge and ideas across our community of settings, we provide our nurseries with proven and reliable support structures. We empower every member of the team to concentrate on what they really love – understanding children and helping their special stories unfold.

What the Job Offers

This role is perfect for someone with exceptional organisational skills, who thrives off finding efficient ways of working and working as part of a wider team. The role may be well suited to someone who has worked in education, or in a customer service environment, and is now looking to be in a more administrative role, supporting the running of the nursery with both front of house and office duties, as well as taking online management responsibility for the domestic team in the nursery.

The role offers the opportunity to work as part of a passionate team, to further develop your already strong organisation and IT skills, to interact with customers on a daily basis, including delivering a superb experience for both current and prospective families and to lead, support and mentor colleagues with line management responsibilities.

If this sounds like something that excites you, we encourage you to apply!

Main responsibilities

• Keeping the nursery fully compliant with Health & Safety and Environmental Health requirements. As part of this, you will line manage the nursery kitchen and cleaning teams. Relevant training will be provided to ensure you have the tools to excel in your duties;
• Liaise with the Property and Maintenance team to ensure that the any maintenance issues are addressed and responded to promptly
• Lead on the implementation of policies relating to data protection.
• Helping the nursery to deliver a premium customer experience including supporting with initiatives and events designed to engage customers. Be the first point of contact for families over phone and email enquiries.
• Managing the office with general administrative tasks, responding to Central Support and wider stakeholder queries, meeting internal deadlines and other business priorities;
• Support with procurement, ensuring nursery spend is well planned and kept within budget
• Taking ownership of the nursery management software and keeping information updated, including family details and children’s booking patterns;
• Provide administrative support as required for people processes including note taking in meetings and support gathering employee data as required
• Greet visitors, contractors and parents to the nursery as required
• Manage children’s attendance in the nursery management system, working closely with the Regional Administration team to support as required with invoicing, debt management and other parent account queries
• Own the enquiry management process, including scheduling and booking nursery tours and advising prospective and current parents on fees, funding, and session availability
• Be mindful at all times of the Storal Safeguarding policy, ensuring any concerns are escalated to the Designated Safeguarding Lead and adhere to all Storal policies and procedures.

Knowledge and Skills:

• Excellent knowledge and understanding of IT systems, including: Microsoft Office Suite
• Strong organisational skills
• Strong written and oral communication skills
• Previous line management experience
• Positive team player with a can-do attitude and willing to work flexibly
• Experience having worked in a nursery or school environment, customer facing role or operational role

Benefits:

• 50% childcare discount
• Performance related pay & annual pay reviews
• Nursery performance related bonuses
• Annual wellness day off
• Access to Perkbox, a platform with a variety of retail and leisure discounts
• Company sick pay
• Opportunities for team building and celebrating success including the annual Storal awards
• Dedicated learning and development support
• Holidays increasing to 22 days after 2 years’ service and 25 days after 5 years' service
• Unlimited £500 refer a friend bonus
• Access to one-to-one confidential counselling sessions through our Employee Assistance Programme

Terms and Conditions:

Salary: Up to £16,770 per annum based on experience

Salaries are usually reviewed in April. You will normally be eligible for a performance-based salary review the April, after you join, providing you have been with the organisation for at least 7 months.

Storal is committed to the safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. Background checks and an enhanced DBS will be required.

• Tiny Tots Day Nursery by Storal
• Down Grange Farmhouse, Basingstoke, RG22 5SN
• Reporting to Nursery Manager
• Full Time, 30 hours per week

Job Type: Part-time

Salary: Up to £16,770.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Basingstoke: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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