ESSENTIAL INFORMATION:

• Place of work - Mitie - South Shields
• Hours of work - will be 42 hours per week plus additional hours to meet Business needs
• Do you have good management Skills?

Job Overview

Managing multiple site security teams, ensuring that all contracted and temporary hours are fulfilled to the complete satisfaction of the clients. The retention of the contract and security team is key to the business and through total quality management must be a primary objective of the Operations Manager.

• Main Duties
• Manage security and emergency incidents.
• Ensure the correct and appropriate operation of security systems and procedures.
• Implementing customer corporate policies and Codes of Practice as directed by the Regional Manager.
• Fully support the security operation for the customer Constantly assessing risk and taking appropriate measures to deal with that risk Supervise the security teams to ensure that the operational delivery of the service is maintained to the highest agreed standard and to the complete satisfaction of the client.
• Regularly inspect all administrative, health and safety and quality procedures.
• Take detailed notes of all disciplinary/capability actions taken against employees making sure that all such matters are first refereed to the Regional Manager. Provide the assurance of a professional and high quality security operation Ensure all contractual commitments are honoured and if there is any failure be the first to advise the client and Regional Manager.
• Any complaints must be logged in accordance with the quality system and remedied in a timely and effective manner.

KPIs are continuously met or exceeded Monitor staff performance and appraise staff in line with company policy Understand and advise on any invoicing issues, credit note requirements and bad debts Maintain accurate and up to date Assignment Instructions and review annually, security agents should be assessed to ensure their understanding and compliance (all instructions must be signed as having been read and understood Support the Regional Manager in any area that is deemed necessary as required. Provide assistance to all staff who have welfare requirements and assist in the vetting process to ensure that all security agents assigned to you comply with BS7858. Ensuring team is constantly trained to meet leading industry practices. Ensure that all contractual training requirements are met and that all certificates are renewed within the correct time frame. Make sure that all security officers are aware of the latest training initiatives and are given the opportunity for both personal development and to improve their skill base.