NB - This role is minimum 25 hours per week. If you are limited to 20 hours as per a visa restriction, please do not apply. This is not negotiable

Finding a part time role to fit in with your busy life can sometimes be difficult, with this role we are pleased to provide a 25 hour contract, and offer part time training. Training is Monday to Friday 9am-2.30pm for the first 5 weeks, then after you can begin working your chosen hours (Examples below)

Retentions advisors role is to engage and retain customers who are thinking of leaving us. We understand that these things happen – they may be thinking of moving to a competitor, or are calling to let us know they’re not completely satisfied with their products or services.

We always aim to build stronger relationships with our customers, and by listening carefully to their needs, we know we may be able to offer them something better suited that could provide them reassurance to stay with us.

You will have the passion to sell Virgin Media products to new and existing customers over the telephone, whilst at the same time you will deliver great customer service and be an advocate for Virgin Media and its products.

You don’t need technical knowledge as our in-depth training programme will get you up to speed. To succeed in this role, you’ll need to have a buzz for hitting targets and provide a good experience even under difficult circumstances

The Must Haves

- It’s really important you are able to commute to our site so please check the below address before applying: De Havilland Avenue, Stockton-On-Tees, TS18 3TH

- Be able to commit yourself to 5 weeks of part time training, Monday to Friday 9am-2.30pm. (This training is held onsite.)

- Be able to work 25 hours per week, including weekend work.

- You’ll have the confidence to handle incoming calls.

- Be highly motivated, resilient and thrive on outperforming targets

- You’ll be comfortable working in a target driven environment.

- You’ll have the desire to deliver great customer service and the passion to smash your targets and objectives.

- We want people who are responsible, reliable, punctual and fun

- You’ll have the ability to use a PC and have good keyboard skills.

- To have great communication and listening skills along with the ability to demonstrate Sitel and Virgin Media 02’s purpose and values

The Desirables

- You’ll have knowledge of working within a call centre environment.

- Ideally you will have experience in data entry.

What We Can Offer

- £9.50 with an additional on target commission to be earnt, so even greater earning potential for exceeding realistic targets

- Amazing additional incentives

- Unbeatable deals on mobile, broadband, TV and home phone services

- Great deals for your friends and family

- Corporate discounts available

- Pension Scheme

- Weekly pay and monthly commission.

- A permanent contract, 25 hours per week on a rotational shift pattern

- The shift pattern covers the opening hours of 8:00-21:00 Monday to Friday and between 09:00-18:00 on Saturdays and Sundays.

- A hybrid role with an opportunity to be working at home and/or onsite. (This will be reviewed after completing training)

- Full computer kit provided (desktop set up)

We do operate in a call centre environment and work over 7 days. The typical part time shifts structure is below: (This is subject to change).

Option 1 (PM)- Mon 16:00 – 21:00, Tues 16:00 – 21:00, Wed 16:00 – 21:00, Thurs OFF, Fri OFF, Sat 13:00 – 18:00, Sun 13:00 – 18:00

Option 2 (PM)- Mon 16:00 – 21:00, Tues OFF , Wed OFF, Thurs 16:00 – 21:00, Fri 16:00 – 21:00, Sat 13:00 – 18:00, Sun 13:00 – 18:00

Option 3 (PM)- Mon 14:45 – 21:00, Tues 14:45 – 21:00, Wed 14:45 – 21:00, Thurs OFF, Fri OFF, Sat OFF, Sun 10:00 – 18:00

Option 4 (PM)- Mon 14:45 – 21:00, Tues OFF, Wed OFF, Thurs 14:45 – 21:00, Fri 14:45 – 21:00, Sat 10:00 – 18:00, Sun OFF

Option 5 (AM) - Mon 09:00 – 14:15, Tues 09:00 – 14:15, Wed 09:00 – 14:15, Thurs OFF, Fri 09:00 – 14:15 , Sat OFF, Sun 09:00 – 14:15

Option 6 (AM) – Mon 09:00 – 14:15, Tues 09:00 – 14:15, Wed 09:00 – 14:15, Thurs OFF, Fri OFF, Sat 08:00 – 18:00, Sun OFF

*Employees must work Monday and at least 1 weekend day.

Job Types: Part-time, Permanent
Part-time hours: 25 per week

Salary: From £9.50 per hour

Benefits:

• Casual dress
• Employee discount
• Free parking
• On-site parking

Schedule:

• Day shift
• Overtime
• Weekend availability

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Stockton-On-Tees, TS18 3TH: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Sales: 1 year (preferred)

Work Location: Hybrid remote in Stockton-On-Tees, TS18 3TH

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