Do you want to come and help us solve the housing crisis in the East of England? We’re a social housing provider with a genuine commitment to Equality Diversity and Inclusion. Not only would you be doing a really rewarding and worthwhile job, but you will also receive a competitive salary and a great range of benefits for doing it.

Our people and our customers are at the heart of everything we do here at Flagship Group. We have a set of values that we all work towards to ensure that we achieve our purpose of providing homes and creating sustainable communities. Those values include Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely and delivering excellent customer service.

We are pleased to share an opportunity to join Flagship Group’s Victory Housing Team, as a Performance Improvement Officer. The role is a permanent post, working 37 hours per week, Monday to Friday.

The successful candidate can be based in any of the following flagship offices, whichever is closest to their home address: Norwich, East Dereham or North Walsham. You will be required to travel to other Flagship Group Offices.

The role comes with Agile Working and Flexible Working will be considered.

In this innovative role as a Performance Improvement Officer, you will be working with internal stakeholders, the Performance and Improvement Manager, the Victory Housing Team and the wider Flagship Group. Identifying and delivering opportunities to increase service capacity, efficiency and performance in Victory Homes.

Developing strong collegiate relationships, will enable you to facilitate and provide expertise to successfully complete systems thinking/lean improvement projects, that deliver demonstrable improvement in customer service and business efficiency; supported by high-quality data, people development and system improvements.

Applications are welcomed for the role of Performance Improvement Officer, from those with previous experience a minimum of 2 year’s customer service/facilitation/training experience. You will have experience in forging, maintaining, developing and improving relationships. You’ll have knowledge of systems thinking, lean thinking or similar methodologies. You will have experience of writing reports and presenting performance information both verbally and in writing.

In return we offer a competitive salary and benefits package that includes:

Ø Competitive Salary of £28,000.00 – 30,000.00 per annum.

Ø 25 Days Annual Leave increasing to a maximum of 28 days with length of service.

Ø Buy and sell up to 1 weeks Annual Leave.

Ø Flagship Rewards Scheme.

Ø Death in Service Benefit.

Ø Company Sick Pay.

Ø Agile Working Environment.

Ø Employee Assistance Programme.

Closing Date: 12.01.2023. Interview Date: TBC.

To apply please click "Apply on Company site". You’ll be taken to our company website, where you can see the attached Job Description, for responsibilities and requirements details and then please click ‘’Apply online’’. You will be asked to fill in some basic personal details, to attach your CV and provide a supporting statement, outlining why you’re the right person for the job; please quote Reference Number 0380 and state that you are applying to be Performance Improvement Officer, in your statement. If you’d instead prefer to send us a 3 minute video supporting statement, please share the video’s link in the supporting statement box.

We offer anonymised shortlisting, any identifying personal details will be hidden; if you wish to be anonymous, please ensure that you don't include identifying features in your free text responses or attachments.

For a full list of list duties and criteria for the role and to access a copy of the Performance Improvement Officer job description please go to the following site and search for by job title: https://www.flagship-group.co.uk/careers/join-our-team/

Applications may be reviewed, and candidates invited to interview ahead of the close date.

We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.

No Agencies please.

Performance Improvement Officer – Reference Number 0380

Job Types: Full-time, Permanent

Salary: £28,000.00-£30,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Life insurance
• Referral programme
• Sick pay
• Store discount
• Wellness programme

Schedule:

• Monday to Friday

Work Location: Hybrid remote in NORWICH

Reference ID: 0380

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