This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else.

We have multiple customer channels and propositions, and an ever-evolving set of digital platforms underpinning our commercial activities.

As we look to modernise our commercial offering, platforms and channels to enable effective airline retailing, we seek innovators who have the courage and imagination to disrupt and change the future of the industry.

Our motivations have the customer at the heart of everything that we do.We know we need to reach new frontiers; our people will be instrumental in pioneering that change.

Joining us now means becoming a key part of BA recovery, bringing challenges and exciting opportunities to develop and grow as we strive to build back better.

We’re investing in building an outstanding programme team and are looking for a Principal Analytics and Data Science Consultant to join us.

You will be responsible for designing and instigating the set up of the analytical personalisation framework. You'll build a testing strategy to support the best digital user experience for our customers, drive analytical delivery in these areas in collaboration with the existing commercial, digital and data teams.

What you’ll do

• Use your expertise to design an analytical personalisation framework that clearly supports the vision of the programme
• Design A/B and universal testing approaches for robust measurement and development of the digital customer experience
• Work hand in hand with the data teams to deliver working robust analytical solutions for both personalisation and testing
• Collaborate with internal parties to develop a prioritised plan for building desired outcomes
• Leverage machine learning and statistical techniques to build algorithms that learn a person’s interests and delivers relevant appropriate content
• Contribute to the measurement of the programme as it moves to delivery through ownership and build of performance indicators into dashboards

What we are looking for

• A proactive, analytically creative and collaborative individual with experience in personalisation and testing strategies
• Advanced analytical skills including the ability to apply a range of analytics, visualisation and data science techniques to solve business problems
• Experience of managing a portfolio of large projects/work requests successfully from start to finish and delivered in a timely manner
• Team leadership and coaching in the use of techniques such as machine learning, forecasting and optimisation to help provide a deep understanding of the business area and solve problems

We are looking to complete interview assessments for this role during the first and second week of January 2023.

Our Corporate and Support roles come with big potential to make your mark on our business. The airline industry changes so fast that we’re constantly evolving and finding new ways to impress customers and get ahead of our competitors. If you’re an innovator and brave and bold thinker, you will be in your element at British Airways.

Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within BA, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, generous Life Assurance cover and a whole host of options to support your physical, mental and financial wellbeing. You can also sign up for a range of voluntary benefits such as Private Medical cover, Dental and Critical Illness cover, Technology Scheme, Cycle to Work and Electric Car Scheme. And of course, you’ll be able to enjoy the benefit of staff travel as soon as you join us.

We are an equal opportunities employer and value diversity at British Airways. We do not discriminate on the basis of race, religion, age, marital status, veteran status or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities

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