Known internally as Product Portfolio Implementation Manager – Insurance & Financial Services Ancillaries (we love BIG job titles here at TUI!), you will be critical in supporting the implementation plan of financial services products across our TUI markets, with a particular focus on the implementation and onward management of a new travel insurance supplier in the UK. This new product will allow us to maximise selling opportunities and drive FS sales in line with our vision of working towards growth in the Financial Services product portfolio. It’s 100% a very exciting time to join the Ancillaries team and get involved over the next 12 months!

Ancillaries are increasingly important to our business, and we’re moving toward our vision to work as one, international team to offer customers a common range of appealing products and services that enhance their travel experience. Ancillaries should be easy to book anytime, anywhere for all customers regardless of whether they have booked another TUI-product. We maximise business value by optimising price and conversion to encourage customers to spend more, but with market flexibility to decide on price and product to suit their local customers.

At TUI we believe work is something you do not somewhere you go. Therefore, we are happy to offer flexible working arrangements for this role and the successful UK based candidate will work a blend of office (Luton) and homeworking.

The closing date for applications is 13th January 2022.

ABOUT THE JOB

• Work along side your Senior Product Portfolio Manager in collabrating with the central markets team and the local markets team to deliver a successful implementation plan. The primary focus of this is expected to be around the move to a common supplier for our travel insurance portfolio, which has an impact, to varying degrees, across the 13 different TUI source markets. This role will particularly focus and support on the implementation and switch of a new travel insurance supplier in one of our largest markets, here in the UK.
• Be the owner of an implementation plan and will ensure that it is regularly updated and will chase any stakeholders to deliver against action points set out. As part of the implementation, you will be required to understand the account management activity on any incumbent suppliers and where necessary actively support the markets in this, either relating to the incumbent or new supplier.
• You will have an understanding of the different implementation approaches required for the different distribution channels that TUI has. You will work with the responsible colleagues in the UK market to ensure that the communication to the UK Retail Estate and the UK Contact Centres is well managed during the transition period.
• Manage the processes to allow retail queries and supplier changes to be updated on an on-going basis and manage any retail feedback on suppliers. You will also be the first point of contact for all escalation queries and investigate any issues with the various stakeholders (internal and external) involved.
• Work with key stakeholders to get the initial training plans set up for UK staff and also establish the first incentive scheme with the new supplier. You will also be involved in the change required for the UK and Northern Region bookflow, ensuring the change meets the requirements set out, testing the proposed technology and working with the insurance supplier on any new content required.
• For the initial transition period of a supplier or new product, you will be tracking performance on a regular basis, using sales plans as necessary. You will then make recommendations to the Senior Product Portfolio Manager to improve or solve any issues relating to the commercial performance.
• Involvement in establishing and setting up back-office processes with any new suppliers or products. In the case of our change to a common travel insurance provider, we have the vision, where it is possible, to have more common and standardised processes across the markets. Working with the Senior Product Portfolio Manager, you will work with internal stakeholders to achieve these new processes and ensure they are running to be able to pay and notify suppliers of sales.

ABOUT YOU

• Strong Commercial acumen
• Ability to balance customer and commercial needs
• Good planning and organisation skills
• Good knowledge of travel ancillary and financial service products preferred
• Strong Communication Skills
• Ability to adapt between markets

ABOUT OUR OFFER

• Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
• Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
• Discretionary Bonus Scheme
• Private Medical Insurance, single cover with option to add dependants
• Permanent Health Insurance
• Excellent rates with foreign exchange
• Pension scheme and life assurance

We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click here to find out more.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

If you require any further information regarding this opportunity, please email careers@tui.co.uk

We really value your interest in TUI and will be back in touch with you shortly after the application closing date.