Office Concierge is a leading provider of Reception Management Services, supporting a large portfolio of prestigious clients. Our teams are trained to deliver an unsurpassed five-star visitor experience in both Corporate and Residential environments.

An exciting opportunity has arisen to join our wonderful Head Office team as a commercial Account Manager. We are looking for someone with a passion for customer service and who is driven to coach and mentor a team of front of house receptionist.

You will be in constant contact with clients, building strong relationships and ensuring all standards and targets are met, whilst conducting site visits, teams and clients meetings.

We are seeking a leader who is excited and dedicated to creating a positive and professional environment for all colleagues and clients.

This is a Monday – Friday role (Hybrid role)

Salary 35,000.00

Responsibilities -

• Motivate, coach and support your front of house team members to achieve the highest level of guest satisfaction across our Front of House Teams

• Maintain a good level of morale and discipline with employees through regular site visits and develop a keen awareness for employee welfare

• Manage performance management issues quickly and efficiently escalating it to HR and following the disciplinary process when appropriate

• Oversee, record and conduct all employee appraisals and quarterly assessments ensuring all team members have development plans in place, which are continuously reviewed

• Identify talent/succession planning within portfolio and encourage employees to develop and progress within OC

• Have a clear understanding of HR processes and procedures and help support the payroll process

‘What OC are made of’

• ‘We Care about You’ – Employee satisfaction and happiness is at the heart of everything we do and we have various initiatives in place such as an employee wellness programme, Perkbox, Mental health first aid training among others.
• ‘We Invest in You’ – We offer Bespoke learning and development and career progression opportunities thorough our Learning Academy, as well as qualifications through our apprenticeships scheme.
• ‘We are One’ – We are a diverse and inclusive company and are proud to have over 45 different nationalities working with us. If you join OC, you become a member of the OC Family where we value teamwork.
• ‘We Appreciate You’ – We have reward and recognition schemes, The OC Spotlight Awards, long service awards and social events all in place to reward the success of our people.
• ‘We Give Back’ – Giving back is a key part of our business plan. We support charities throughout the year in fundraising, we offer volunteering days which not only enriches our team members but also helps our communities in need. We also encourage social mobility by partnering with organisations that help people get into the corporate world.

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  Establish and develop key relationships with clients. Build and maintain strong operational connections to understand their business needs

• Take ownership of Service Level Agreements and ensure these are met by consistently monitoring general reception standards

What you will need

Required criteria

• people management experience
• client account management experience

Leading Teams

Conflict and Resolution

Coaching and Mentoring

KPIs

Planning and Organising

Office Concierge

We provide reception, lifestyle, events and security services. OC delivers truly memorable guests experiences – we bring our clients spaces to life

Our benefits