No.1 supplier of Truck & Trailers

Job Description

Job Title Name Division/Department
Customer Services trainee Operations
Location Full-Time/Part-Time Date Written
Purfleet Full time Sept 22

Reports To Title
Terry Taiani UK Operations & Development

Manager
Purpose Of The Job
To provide administrative support for Customer Services, Operations & Fleet

Key Responsibilities

• Penalty Charge Notices:

Responsible for the administration and processing of all Penalty Charge notices received in the post daily.Recharges to be completed and sent to customers.

• Notice of Intended prosecution:

Responsible for the administration and processing of all Notice of Intended Prosecutions received in the post daily and customers advised.

• Taxation:

To review each week any asset that requires payment of the taxation process on all the fleet assets

• GXO & XPO recharges:

To ensure all recharges are sent out in a timely manner are correct and in line with our current recharge agreement.All outstanding recharges are followed up for PO’s and any disputes resolved.

• On-Boarding Q & A

To ensure all accounts have a signed Q & A on file with copies sent to Hireco Service

• Fleet reports

Collate standing fleet reports for both trucks & Trailers. Visibility back to customers on fleet availability both new & in fleet

Key Responsibilities denote general requirements, and the employee will be expected to perform additional duties as directed by a line manager as the business may require from time to time.

Weekly /monthly Plan / reports

• Report back on any PCN’s outstanding.
• Updates on all assets not taxed
• All outstanding NIP’s
• XPO BG weekly report for recharges
• GXO weekly reports for recharges
• Outstanding Q & A

No.1 supplier of Truck & Trailers

Job Skills required

• Ability to work within a team environment as well as alone
• Computer literacy with word and Excel to an intermediate level
• Ability to communicate confidently at all levels
• Ability to meet time scale deadlines
• Flexible approach

Employee Signature: ___________________________ Date: ______________________________

Line Manager Signature: ________________________ Date: ______________________________

Job Type: Full-time

Salary: £18,500.00-£22,000.00 per year

Benefits:

• Discounted or free food
• On-site parking

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Purfleet, RM15 4YD: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: One location

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