SALES AND SERVICE COORDINATOR Job at Archer Daniels Midland Company
ADM unlocks the power of nature to enrich the quality of life. We’re a premier global human and animal nutrition company, delivering solutions today with an eye to the future. We’re blazing new trails in health and well-being as our scientists develop groundbreaking products to support healthier living. We’re a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions to replace petroleum-based products. We’re an unmatched agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities. And we’re a leader in sustainability, scaling across entire value chains to help decarbonize our industry and safeguard our planet. From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow. Learn more at www.adm.com.
Your Role
An opportunity has arisen for a part time Sales & Service Coordinator in Chelmsford, Essex. Working within the customer services team the main purpose of this role is, answering incoming internal and external calls, to make outgoing calls to existing customers to process order’s accurately on in house system, to sell the ADM range of products whilst assisting with all general enquiries along with general admin duties. Working hours 9am to 3pm Monday to Friday.
Your Role
An opportunity has arisen for a part time Sales & Service Coordinator in Chelmsford, Essex. Working within the customer services team the main purpose of this role is, answering incoming internal and external calls, to make outgoing calls to existing customers to process order’s accurately on in house system, to sell the ADM range of products whilst assisting with all general enquiries along with general admin duties. Working hours 9am to 3pm Monday to Friday.
Your Responsibilities
- Make outgoing calls – internal and external.
- Answer incoming calls – internal and external.
- Advertise the latest promotion and up sell ADM range.
- Ensure orders are processed accurately in accordance to the time frame.
- Keep all account details up to date for audit trail.
- Establish and build a good rapport with customers as well as office based and field sales colleagues.
- Handle and resolve issues, direct customers to the relevant department.
- Provide a high level of customer service at all times.
- Organise and prioritise daily workload.
- Enter complaints to the relevant system.
- Familiarity with common Microsoft Applications
- Organisation and planning
- Telesales skills
- Excellent verbal and written communication skills
- Customer service experience
- Call centre/order process experience
- Telephone sales experience
Job Description (Con't)
Your Future Perspective
Learn more about ADM at www.adm.com and www.4flour.co.uk
We are proud to be an equal opportunity workplace and value diversity at our company to encourage a diverse range of perspectives, skills, experience and knowledge within our business. To assist with this the Company has established a UK Diversity forum to support participation of underrepresented groups in the work place. If you feel this job is for you, unlock your potential and apply now online informing us about your earliest possible entry date and salary expectation. By applying for this position, you agree to ADM’s privacy notice.
- Challenging tasks, short decision-making processes and a high level of personal responsibility in a modern work environment with flexible work time models
- Room for innovative thinking and growth with the possibility to manage your own career path.
- A company culture which promotes continuous learning and diversity.
- Excellent career opportunities in a world leading nutrition company.
- An attractive remuneration including a variety of social benefits like subsidized health & fitness offers.
- ADM is a company where managers and colleagues are encouraged to discuss and enable the flexibility that is needed to meet the demands of work and life.
- Additional benefits and support for maternity and paternity leave
- ADM are an advocate of having a workforce who are aware of their mental health. In addition to our network of Mental Health First Aiders, all new starters to the business will be enrolled in ‘Mental Health Aware’ training within three months of joining the business.
Learn more about ADM at www.adm.com and www.4flour.co.uk
We are proud to be an equal opportunity workplace and value diversity at our company to encourage a diverse range of perspectives, skills, experience and knowledge within our business. To assist with this the Company has established a UK Diversity forum to support participation of underrepresented groups in the work place. If you feel this job is for you, unlock your potential and apply now online informing us about your earliest possible entry date and salary expectation. By applying for this position, you agree to ADM’s privacy notice.
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