Falmouth University has a history of more than 100 years of creative thinking and design innovation. Established in 1902 as Falmouth School of Art, we have grown to become a digital innovation hub, delivering impact for lives and economies through the development of new knowledge, solutions, services and products. Today, our undergraduate and postgraduate courses represent the breadth of the creative industries, the fastest growing sector in the UK economy. Falmouth’s specialisms will be key to future economic and cultural success both at a local and global level. Our ambitious 2030 Strategy, ‘Doing it for Real’, is designed to deliver yet further growth in our student numbers and income through portfolio diversification, innovation, research and commercial ventures. It will establish Falmouth as the market leader for creative industries and entrepreneurship education over the next decade, capitalising on our considerable assets in innovation-led research and business incubation. We are now looking to recruit an enthusiastic and motivated individual to join the Digital Development and Support Team as a Senior Systems Support Officer. This position will play a key role in the technical support, development and data management of the Universities CRM systems and associated technologies, currently Radius by Campus Management, Gecko Engage and HubSpot. Working closely with the University’s Growth Team who are responsible for recruitment, and other key stakeholders in the organisation, you will influence the roadmap and strategy for the continuous development and improvement of our CRM systems. The postholder will be responsible for ensuring the integrity of the data held by the CRM system, the core configuration and for the co-ordination of data input, including the overseeing of data input by other staff through data quality monitoring. To support colleagues and power users of CRM with their usage of the system and providing essential training. You will have an understanding of CRM systems and delivery of multi-channel campaigns, will be comfortable using data segmentation, and have experience in testing strategies and corporate systems support. Working closely with the Marketing Automation Specialist, you will look to optimise communications as well as managing the data integrity of complex data sets and queries across the organisation. You should be comfortable taking functional ownership for our CRM systems and be dedicated to driving through changes to enhance our CRM capabilities. This is a pivotal role in the delivery of the University 2030 strategy through supporting the growth of our on campus and Falmouth Online recruitment, employability and B2B engagement. If this opportunity interests you then we would like to hear from you. If you would like to have an informal conversation before applying, please contact Joe Grant on 07795812119. A successful external candidate for this position would be employed by Falmouth Staffing Ltd, a wholly owned subsidiary of Falmouth University. Employees of Falmouth Staffing Ltd work alongside Falmouth University colleagues in delivery of Falmouth’s strategic vision, and will adopt Falmouth University’s HR policies and procedures in full. We offer excellent facilities and benefits to our staff. These include generous holiday entitlements, contributory pension scheme, and training and development opportunities. Full details regarding employment benefits can be found on our careers site. The closing date for this position is midnight on Sunday 6 December 2020. To apply for this position please select the 'apply online' button below upload your CV and detailed Supporting Statement outlining your suitability for this position.
Region:
Location: Falmouth, Cornwall, England
Salary: £28,331 to £31,866 per annum.
Package: Permanent, full-time, 35 hours per week, 52 weeks per year

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