Service Delivery Support Officer Job at Citizens Advice
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
We are looking to recruit a Service Delivery Support Officer to join the project team responsible for delivering this large debt advice service across England.
Currently this £27 million project delivers multi-channel debt advice to 300,000 people a year, including some of the most financially excluded groups in society, with over £0.5 billion in debts. This is an exciting time to join our team, we were recently successful in our bid for 3 year contracts to run a National Contact Centre for Debt advice, a Debt Relief Order Unit and an overlay service for the Money Advice Trust - all delivered by our delivery partners. We will also continue to deliver debt advice through our network of Citizens Advice Offices and Independent Advice Agencies throughout England with our funder announcing an extension of 26 months to our current agreement.
Reporting to a service delivery manager and with their oversight you will contribute to this project by coordinating key pieces of work that help us support our network. Whilst completing weekly and monthly tasks you will also need to balance this with delivering ad-hoc pieces of work. Whilst working as part of a large team you will also have your own responsibilities. You will require a good eye for detail, be able to work proactively and have great communications skills.
Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.
Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins all our EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. If you are disabled and meet our minimum criteria you will be guaranteed an interview for this role and we will provide reasonable adjustments as needed. We follow the social model of disability.
We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance. We’re usually flexible on location too, however some roles may require you to be based in a certain location, many of our colleagues spend most of their time working remotely.
The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Our commitment to colleague wellbeing is reflected in us being awarded Gold in the Health & Wellbeing category, as well as Overall Winners, at the Employee Experience Awards 2022.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
In the event of a high number of applications, we reserve the right to close the application early.
This vacancy closes at 23.59 on the closing date.
Please Note :
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Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
We are looking to recruit a Service Delivery Support Officer to join the project team responsible for delivering this large debt advice service across England.
Currently this £27 million project delivers multi-channel debt advice to 300,000 people a year, including some of the most financially excluded groups in society, with over £0.5 billion in debts. This is an exciting time to join our team, we were recently successful in our bid for 3 year contracts to run a National Contact Centre for Debt advice, a Debt Relief Order Unit and an overlay service for the Money Advice Trust - all delivered by our delivery partners. We will also continue to deliver debt advice through our network of Citizens Advice Offices and Independent Advice Agencies throughout England with our funder announcing an extension of 26 months to our current agreement.
Reporting to a service delivery manager and with their oversight you will contribute to this project by coordinating key pieces of work that help us support our network. Whilst completing weekly and monthly tasks you will also need to balance this with delivering ad-hoc pieces of work. Whilst working as part of a large team you will also have your own responsibilities. You will require a good eye for detail, be able to work proactively and have great communications skills.
Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.
Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins all our EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. If you are disabled and meet our minimum criteria you will be guaranteed an interview for this role and we will provide reasonable adjustments as needed. We follow the social model of disability.
We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance. We’re usually flexible on location too, however some roles may require you to be based in a certain location, many of our colleagues spend most of their time working remotely.
The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Our commitment to colleague wellbeing is reflected in us being awarded Gold in the Health & Wellbeing category, as well as Overall Winners, at the Employee Experience Awards 2022.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
In the event of a high number of applications, we reserve the right to close the application early.
This vacancy closes at 23.59 on the closing date.
Please Note :
siennaramirez.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, siennaramirez.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.