Student Support Advisor

£26,000 per annum + generous benefits

Based on-site at our Birmingham Study Centres (City Centre)

x2 roles available

12-month Fixed Term Contract (Maternity Cover)

6-month Fixed Term Contract

The Opportunity:

At Arden University, we pride ourselves on being true innovators, disruptors and pioneers, our focus is to promote life-long learning and ensure that everyone, everywhere can access higher education. We are currently looking for a Student Support Advisor to join our Student Success Team, to provide daily support to our student body on a wide range of issues.

You will be the first point of contact, communicating with students in person, via phone, email, live chat and messenger, listening to a range of customer service issues and offering unique and innovative solutions to each problem. You will aim to go ‘above and beyond’ to deliver an exceptional service recognising that a personal, friendly, approachable interaction is always expected.

About You:

We would like to hear from applicants who have considerable customer service experience in a student/customer facing capacity, both over the phone and face to face, along with a passion for helping people to succeed, and the willingness to learn new skills. You will need to have excellent written and verbal communication and interpersonal skills, and the ability to prioritise and organise a varied workload in a busy and fast-paced environment. You will also need to have good IT skills with the ability to manage databases. If this sounds like you, we would love to hear from you.

Why Arden:

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday, add the bank holiday on top, and we even throw in Christmas closure
• A generous Aviva pension plan, our contributions start at 7%
• PMI or Healthcare Cashback (dependent on role grade)
• Study any Arden course for free, with generous discount for all family and friends
• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
• Plus, other competitive benefits!

Arden’s values:

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations. For the full job description, click here, or to start your journey with us, click apply!

Closing Date: Sunday 18th December 2022

Please be aware that the business will be closed between the 23rd of December and 3rd of January for Christmas and New Year so it may take a little longer than usual before we review your application.

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

As an Equal Opportunity Employer, we recognise, and studies confirm, that often underrepresented candidates in the work place are less likely to apply to roles unless they meet all skills and experience of the position.

At Arden we celebrate diversity and are committed to creating a diverse and inclusive workplace, therefore we make sure that our recruitment and selection processes never discriminate based upon age, race, religion, disability, sex, sexual orientation, gender reassignment, marriage and civil partnership, or pregnancy, and actively welcome applications from all groups.

So, if you want to be part of Arden and our journey, but you feel that you’re missing some of the skills or experience the role requires, then we encourage you to apply anyway as you may make a great candidate for this role or others!