Location: Birmingham
Contract type: Permanent
Hours: 35 hours per week
Salary: £ 18,972 per annum

Could you play a crucial role within our Refugee Support and Restoring Family Links Service?

The Support Assistant is at the heart of the Refugee Support and Restoring Family Links (RSRFL). You will be working alongside an operational team delivering frontline services and provide a vital link in our service delivery.

Working as part of the wider RSRFL directorate, the purpose of the role is to provide administrative support to our Birmingham based team. You’ll provide efficient and reliable administrative support to the team in order to support high quality service delivery to people in crisis. This will be in essential in ensuring we deliver the best possible service.

This is a fantastic opportunity and will be a rewarding role for the right person. You’ll be helping us achieve our mission of supporting people in crisis.

Diversity is something we celebrate
We want you to be able to bring your authentic self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

We are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

This role could be for you if …

• You are organised, you can plan, manage and monitor you own workload
• You are IT literate. You have the ability to use email, word processing, database and spread sheet packages**
• You have excellent time management skills. You can respond to and prioritising a range of competing demands
• You have first class interpersonal and communication skills
• You can recognise the implications of working within a charity and a voluntary organisation
• You can demonstrate flexibility and open mindedness
• You have the ability to listen, empathise and provide emotional support to highly distressed and vulnerable people in crisis

We would welcome applications from people who:

• Have personal experience of migration and/or family separation due to conflict or natural disaster

Closing date for application is 23:59 on the 19th December 2022, with interviews to take place shortly after

Should you have any questions on this role please email us at recruitment@redcross.org.uk quoting vacancy ID 6862

Need help completing your application or supporting statement? Please read our useful “Candidate Application Guidance” document in the “ Additional Information” link.

Behind every great cause, there is a great team making it happen
Refugee Support provides core services to asylum seekers and refugees, including Orientation, Destitution Support including casework, Family Reunion Integration and Travel Assistance.

The British Red Cross Refugee Support work closely with the refugee sector and wider community partners participating in City Wide forums to promote access to services and support integration.

For people in crisis, as a result of their migration status, in need of protection, displaced and often having experienced family loss and separation our Refugee Support and Restoring Family Links team will deliver on our unique position and responsibility as part a truly global humanitarian organisation, present at every stage on the migratory trail to:

• Reduce destitution and exploitation
• Restore family links and facilitate reunion
• Challenge stigma and build inclusion
• Ensure protection and empower people to make positive decisions to regain control of their lives

We will do this by mobilising the power of humanity through three distinct vehicles for change - advocacy, service delivery and by creating the right environment.

We will engage with our service users and use their experience and evidence to inform our development and delivery and will seek out opportunities to build productive alliances across the UK, wider movement and beyond to enable delivery on our mission at the earliest opportunity.


A little bit more about us...
The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.

Our organisation was born out of a desire to bring help without discrimination.
Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website.

As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

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Connecting human kindness with human crisis