Role Category - the way you'll work:

This role has been categorised as a hub-based role. This means that you’ll be based at a Thirteen site, primarily because you’re dealing with customers in-person or because you need access to key equipment. You probably won’t travel around the area for work very much and it’s unlikely that you’ll be expected or able to work from home.

The Role & The Person:

This position is based within our Women’s Refuge, supported accommodation scheme in the North of County Durham.

We are looking for a Support Service Worker to join our team. As a Support Service Worker, you will deliver a quality, customer focussed support and guidance service, with domestic abuse support work to individuals and families who are residing in our women’s refuge due to fleeing domestic abuse.

You will be responsible for contributing to the success of the refuge service, building relationships and partnerships with residents, colleagues and partner organisations. Therefore, you will have the ability to work as part of a team to achieve the outcomes set out by the commissioning bodies, whilst also demonstrating a Team Thirteen approach.

We are looking for someone who can understand support plans, risk assessments, safeguarding policies, and procedures; someone with previously demonstrable experience in a high-volume working environment. You will have a NVQ Level 2 or equivalent qualification or demonstrable experience . You must have the ability to understand and perform support administration. Previous experience of supporting families fleeing Domestic Abuse is desirable.

A full UK driving licence or access to a vehicle and ability to travel across the region is required is essential.

This post is open to women only – in accordance with The Equality Act 2010, Schedule 9, Part 1 and are subject to Enhanced DBS checks & satisfactory references

The future is exciting, and we only want the best to be part of it.

At Thirteen we're about homes and so much more.....

At Thirteen, we’re more than just a landlord. We believe everyone is an individual. That’s why we don’t just provide properties; we offer a home to suit each person’s needs.

And we’re not just about somewhere to live; our range of extra services means we can give people a helping hand specifically tailored to them if they need it.

Our strength, capacity and ambition to deliver what our customers need means we can change things for the better.

We’re the largest housing association in the North East and among the biggest 25 nationally. Today we own and manage 34,000 properties in the North East and Yorkshire region, 30,000 of them in the Tees Valley. Thirteen is still an organisation that’s local at its heart - and although our work is largely in the Tees Valley, we welcome applications from further afield because our ways of working mean we can often be flexible about where our colleagues are based.

Our skilled colleagues and board directors work tirelessly to support 70,000 tenants and customers, bringing a breadth of experience and a can-do attitude to ensure a high-quality customer experience. We welcome applications from people of all backgrounds to join our committed team.

So come and be part of making a difference. Great days for everyone are made at Thirteen.

Are you up for the challenge of bringing our vision to life and having great days at work?

There’s more information about this role in the documents attached to this advert. Find out about the benefits of working for Thirteen by clicking the attachment below.

If you’d like to talk more about the role please contact Emma Scott, Care and Support Team Leader for an informal discussion. Emma can be contacted on 07814 283875.

Thirteen have an Employability service that can support Thirteen tenants and the wider community. If you would like support with your application, please call 01642 947840 or 07425 756555. Alternatively you can email employability@thirteengroup.co.uk detailing the vacancy you are interested in. (Please note for some aspects of the service eligibility applies.)

NO RECRUITMENT AGENCIES PLEASE