Careers that Change Lives

The Service & Repair department is a growing organization across EMEA and is part of the Customer Care & Supply Chain organization of Medtronic. To strengthen this team, we are looking for a Field Service Engineer to support customers in the West Midlands. Your focus will be providing the highest levels of field service and customer support across a wide range of products to customers in the UK.

This is a great opportunity to develop and drive customer loyalty and experience for Service and Repair whilst developing revenue and commercial opportunities. The successful candidate will have a key role in implementing the strategy for Service and Repair, with the goal of establishing Medtronic as an uncontested market leader as a service provider across all sectors.

A Day in the Life

• We will offer you a position where you are responsible for proactively engaging customers within your territory.
• You will be responsible for repairs and scheduling preventive maintenance visits whilst supporting the growth of service revenue through contract sales and renewals.
• It will be your role to achieve service performance metrics in a way that enhances Medtronic’s reputation in the market; this will include Net Promoter Score as the single metric of customer loyalty.
• As part of the Service & Repair team you will drive to achieve Service & Repair revenue growth, identifying and following up on revenue opportunities with your customers.
• You will identify and address all key decision makers with respect to service & repair including Clinical engineering and EBME department heads, building strong and lasting relationships with both the business and customers is an important aspect of the role.
• You will comply with operational guidelines and QA procedures.

Must Haves

• Degree, HNC or equivalent in electronic/ electro-mechanical engineering
• Service experience within the medical equipment or healthcare industry
• Strong problem-solving skills, demonstrate initiative, contributes to process improvement
• Customer focused, dedicated to building long term relationships and exceeding expectations
• Have a commercial astuteness to recognize and lead revenue growth opportunities
• Excellent communication skills
  

Nice to Haves

• Experience working in a hospital environment
• Experience in training others, including operational training of devices
• Experience in using maintenance tracking software for documentation purposes
  

We Offer

We offer a competitive salary and benefits package to all our employees:

• Flexible working environment
• Annual Incentive Plan % depending on company results
• Pension scheme and group discount on healthcare insurances
• Training possibilities via Cornerstone/Harvard Manage Monitor/GetAbstract
• Employee Assistance Program and Recognize! (our global recognition program)
  

About Medtronic
Bold thinking. Bolder actions. We are Medtronic.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day.

When joining Medtronic, you’ll become part of a company that is recognised as a Top Employer for 2022 in multiple countries throughout Europe. Every day we strive to engineer the extraordinary all the while delivering excellent employee experiences and practices benefitting you and your career. Read more about Top Employers .

Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.

In everything we do, we are engineering the extraordinary.