Who are we?

Here at LNER people are at the very heart of our business. From our drivers to our marketeers and of course our Travel Consultants, every single person plays a role in creating exceptional experiences for our customers. Our priority is of course getting people from A to B safely and on time, but with the help of cutting edge technology like our brand new Azuma trains, we're on a mission to transform rail travel on our iconic East Coast route. We are always interested in meeting new and existing talent, so if you'd like to join us on our journey there's no time like the present!

So, what exactly does an LNER Travel Consultant do?

We're glad you asked!

As a Travel Consultant with LNER you'll be on hand to provide our customers with accurate and impartial information and advice to help them purchase tickets for their upcoming journeys. Through your excellent questioning and listening skills you'll be able to identify any specific requirements that a customer may have and make recommendations on which products will best meet their needs. As the go-to person for travel related information, you'll need to keep up to date with new products and promotions to ensure that you're providing accurate information to our customers at all times.

Whilst a big part of the role is serving customers at the counter our Travel Consultants also floor walk which means you'll be involved in welcoming customers, managing queues, maintaining our ticket vending machines, assisting with questions and supporting customers during service disruption. In addition so this you'll have cashier responsibilities which include preparing floats and processing revenue, reconciling cash, providing reports and processing refund claims, all in compliance with our LNER processes – so strong numerical skills is a must!

Reckon you have what it takes?

To make it as a great Travel Consultant you'll need to...

• Have existing ticket knowledge and knowledge of Travel Centre retailing products.
• Be able to work as part of a team is essential and enjoy building relationships at all levels.
• Have strong interpersonal skills and the ability to communicate effectively with a range of different customers. In addition to this you'll need excellent numerical and written skills.
• Have previous experience within a cash handling role and ideally have knowledge of company cash regulations.
• Be trustworthy and capable of working with confidential information
• Remain calm under pressure as there will be times when customers are queuing to purchase tickets and inevitably service disruption.
• Finally, you'll need to be computer literate as the role involves using a computer to find the best available tickets for our customers to purchase.

Still want in? We thought you might...

If you'd love to join us, then it's time to brush up your CV & click ‘apply', there's never been a better time to join the LNER family and be part of the best train operator in the UK

Good luck, we can't wait to hear from you!