Visitor Experience Supervisors Job at Somerset House Trust
The Visitor Experience team works across the cultural programme at Somerset House including commercial and live events, exhibitions, performance, talks and installations. We strive to provide a warm and friendly welcome for our visitors in a safe and secure environment.
We are seeking Visitor Experience Supervisors who will help train, roster and supervise our team of Visitor Experience Assistants, ensuring an excellent visitor experience is delivered in a safe and welcoming environment. This role requires experience of managing a team in a cultural or gallery-based environment. Experience of ticketing systems, preferably Tessitura, is also required.
We are looking for someone who has:
- Experience leading a team to deliver excellent visitor experience, ideally in a cultural or gallery-based context
- Knowledge of Health and Safety regulations for both public and staff, with experience of monitoring practices and leading in evacuation training.
- Knowledge of ticketing systems, preferably Tessitura.
- Commitment and passion for ensuring outstanding visitor experience to a diverse audience.
- Excellent communication and customer service skills.
- An innovative approach to problem solving, with a hands-on approach.
- Ability to stay calm under pressure and diffuse difficult situations with a diplomatic approach
- IT literate and confident with basic AV equipment.
- Flexible approach to work and hours including evenings, weekends and bank holidays.
Contract Type: Casual Worker Contract
Rate of Pay: £13.30 per hour, plus accrual of holiday entitlement
Application Deadline: Monday 13 March, 10.00
Applicants must be available over the following dates:
Wednesday 15 March - Interviews (held onsite)
Monday 27 March - Training day
For a full Job Description and to be redirected to our application form click 'Apply'.
Job Type: Zero hours contract
Salary: £13.30 per hour
Schedule:
- Monday to Friday
- Weekend availability
Work Location: One location
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