We’re First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.

Are you a talented Ways of Working Enablement Coach? If so, we need you!

We’re looking for someone to join our Operational Excellence team in either Salford Quays, Manchester or Haywards Heath, West Sussex.

In this role you will be a servant leader to support all areas of First Central in their journey to increased business agility. You will serve as a culture change champion, embodying lean agile principles, behaviours and mindset that enable the business to define and deliver desired business outcomes, optimising flow and delivering the highest quality.

To be successful in this role, you’ll need:

• To serve as a culture change champion, embodying lean agile principles, behaviours and mindset that enable the business to define and deliver desired business outcomes, optimising flow and delivering the highest quality
• Coaching others in the principles, systems and tools within The First Central Way of Working to ensure they reflect the best known and emerging patterns to solve both the here and now and emerging customer and company problems, drawing on knowledge of best practice across lean, agile and systems thinking

Job Responsibilities:

• Support the business in developing The First Central Way of Working, with a people focused approach to empowerment, servant leadership and coaching
• Coaching others in the principles, systems and tools within The First Central Way of Working to ensure they reflect the best known and emerging approaches to solve both the here and now and emerging customer and company problems, drawing on knowledge of best practice across lean, six sigma, systems thinking, agile, kanban, scrum, value flow quality et al.
• Support the business to define the experiments to expand their knowledge threshold in pursuit of delivering customer value
• Coach on value enablement using a range of tools and techniques to ensure that clear measurable outcomes aligned to overall purpose are defined and broken down into small increments of value for delivery
• Build and maintain strong, high level collaborative senior relationships, influencing business leaders to progressively adopt a culture of continuous improvement / lean agile mindset
• Providing thought leadership across the lean agile community with the aim to successfully build business-wide lean agile capabilities, with a strong focus on customer outcomes
• Build effective working relationships and influence across all levels of the business, fostering an open and collaborative culture
• Ensure compliance with organisational and regulatory procedures to improve risk management and ensure strong audit performance
• Any other reasonable duties as required

Job Specific Competencies:

Experience

• Seasoned thought leader in Lean Agile, with a demonstrable track record of being able to effectively apply the theory to practice
• 5 year’s experience leading lean agile programme(s) at a leadership level
• Experience of establishing a culture of embracing a lean agile mindset and developing internal capability through up-skilling existing people
• Ability to tailor lean agile approach and solution delivery depending on business and customer needs, ensuring suitable, framework agnostic ways of working prevail
• Strong stakeholder management experience including at Executive level, to ensure differing points of view are brought together to move them forward
• Disciplined with clear plans and excellent execution capability
• Experience in leading people through cultural change

Skills

• Servant leadership
• Coaching
• Ability to motivate colleagues in a high pressurised environment
• Expert technical Lean Agile skills with proven track record of delivery
• Excellent communication and presentation skills, both verbal and written
• Strong stakeholder management, influencing and persuasion skills with a track record of working with senior business leaders, including C suite
• Self-motivated and able to self-direct

Knowledge

• Solid understanding of Lean agile bodies of knowledge including supporting, tools, systems & principles
• Strong understanding of the Company objectives and operations
• Good understanding of regulatory requirements specific to the Company and the functions under control

Behaviours

• Customer focused and passionate about achieving the right customer outcomes
• Commercial awareness and acumen with the ability to ‘cut through’ to enable the business to delivery high impact outcomes
• Self-motivated and enthusiastic
• Outcome focused, striving to support the improvements that contribute to the success of the business
• Organised and pro-active approach to tasks, taking initiative to make decisions
• Flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values

Are you the person we’re looking for? If so, we look forward to hearing from you. Apply today!

We’ve received some great feedback from employees on Glassdoor. Don’t believe us? Check out our reviews for yourself!

What can we do for you?

We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

• Fantastic training and development opportunities
• Employee benefit packages to suit your lifestyle
• Flexible working
• YOUday – we give you an extra day off to celebrate a special day
• The opportunity to take a paid day off each year to do charity work
• A health cash plan
• Help with travel expenses
• The opportunity to buy additional holiday
• Company pension scheme
• Group life assurance
• Enhanced maternity and paternity pay
• Professional subscription fees paid

Employee wellbeing is high on the agenda here too. We provide discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Talent team.

View more about our Benefits