To be responsible for undertaking a wide range of reception and administrative duties and

the provision of general support to the multidisciplinary team. Duties can include but are

not limited to, greeting and directing patients, effective use of the appointment system,

booking appointments, processing of information and assisting patients as required. To

act as the central point of contact for patients, the distribution of information, messages

and enquiries for the clinical team, liaising with multidisciplinary team members and

external agencies such as secondary care and community service providers.

The following are the core responsibilities of the receptionist/administrator. There may be

on occasion, a requirement to carry out other tasks; this will be dependent upon factors

such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request

appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members

and external agencies

f. Read code data on SystmOne

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as

required

i. Input data into the patient’s healthcare records as necessary

j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA

forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

Why work for us?

We are 1.3 million strong

We are from all walks of life

We are the NHS ...

And you could be too.

The NHS offers many different roles, in different settings, with different ways of working, within hundreds of organisations.

This creates a unique opportunity for people who want a varied, flexible and challenging career within a world-class culture.

• Excellent communication skills (written and oral)
• Good IT skills
• Clear, polite telephone manner
• Effective time management (Planning & Organising)
• Great team player
• Ability to follow policy and procedure

• Must be willing to learn:
• Office and Outlook
• EMIS / SystmOne / Vision user skills
• Problem solving & analytical skills

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Your prospects are unlimited once you have built your fundamental skills by completing your apprenticeship and could help towards many different positions internally or externally of the NHS. You will gain a wide variety of transferable skills, setting you up for a bright future. Your prospects are unlimited once you have built your fundamental skills by completing your apprenticeship and could help towards many different positions internally or externally of the NHS. You will gain a wide variety of transferable skills, setting you up for a bright future.

Level 2 Customer Service/ Level 3 Business Administrator Apprenticeship with Exeter College

Following completion of your apprenticeship there may be opportunity for a permanent position at the practice

• GCSE Mathematics & English (C or above) or willing to complete functional skills alongside apprenticeship
• NVQ Level 2 in Health and Social Care (Desirable but not essential)
• AMSPAR Medical Terminology (Desirable but not essential)
• AMSPAR Receptionists Qualification (Desirable but not essential)