Background Screening Analyst Job at Zellis
Vacancy location
Location
United Kingdom, Central England, PETERBOROUGH
Vacancy details
Job Profile
Administration - Customer Service
Title
Background Screening Analyst
Contract Type
Permanent
Hours per week
37.5
About the role
The main purpose of the Background Screening Analyst is to provide a professional pre-employment screening administration service to a wide client base in a proactive and timely manner that meets agreed timescales and Service Level Agreements. You'll use initiative when required to improve the overall customer experience and work with key contacts in the delivery of specific projects on behalf of clients. Working as part of a team, you'll provide excellent customer service and be the first point of contact for clients, candidates and referees for pre-employment screening related queries.
Key responsibilities include:
- Complete pre-employment screening checks on behalf of clients in line with individual client policies, special requirements, departmental SLAs and processes to ensure each client and candidate receives an excellent customer experience.
- Answer inbound calls from clients, candidates and referees, providing excellent customer service at all times and ensuring all queries are fulfilled in a timely and efficient manner.
- Understand the different types of checks offered by the Background Checking function, becoming competent in processing these checks in line with company process (these checks include Financial, ID Checking, Employment, FSA, CRC, PVG, Academic, Directorship, Sanctions CIFAS and Driving License checks).
- Keep informed of any legislative changes.
- Ownership of all work actioned to ensure that ‘Right First Time’ target is achieved, the work pools are worked correctly, mange own workload / allocated clients, and ensure client deadlines are achieved to prevent client raising waivers for new starters.
- Ownership of personal development and performance.
- Build up extensive system knowledge and multi-task to cope with high volume / pressure environment – providing guidance and support to offshore team to resolve any issues.
- Quality check offshore work, feeding back any corrections and complete the final sign off process; identify and highlight any repeat issues or concerns to Team Leader.
- Develop and maintain good working relations with all clients, candidates, stakeholders, 3rd party suppliers and peers, ensuring confidentiality and sensitivity at all times.
- Identifies to the Team Leader disruptions to service level agreements, system improvements and where possible make suggestions of corrective action.
- Ensure all systems are up to date, factual and accurate for each candidate worked on and the necessary processes followed to ensure correct workflow.
- Ensure the correct supporting documentation has been supplied in accordance with government and legislative guidelines.
Skills and experience
- Experience working in fast-paced administration environments.
- High level of attention to detail.
- Ability to stay calm under pressure.
- Very well organised.
- Fully proficient using Microsoft Office.
- Excellent at multi-tasking and prioritising.
- A great team player.
- Ability to handle large capacities of data.
About Us
Zellis is the leading provider of payroll and HR solutions for the UK & Ireland. Together with Benefex and Moorepay we form the Zellis Group, serving a vast array of companies across every vertical and industry. Our purpose is to make people feel appreciated for the work they do – through precision, choice, and magic.
We have over 50 years of heritage and industry experience – and we’ve been ahead of the curve throughout. More than half a century ago, we were founded as Peterborough Data Processing. Quite a lot has changed since then – not least our name. We were acquired by Northgate, becoming NorthgateArinso in 2007 and NGA Human Resources UK and Ireland in 2014, where we were joined by Moorepay. In 2018, the UK and Ireland division was sold to Bain Capital and now we operate as a standalone company, Zellis. After acquiring Benefex, we’re now even better equipped to serve the complex needs of our customers.
Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We’re proud of our culture and we work hard to create an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, are not empty words on a poster:
Unstoppable together.- Always learning.
- Make it count.
Salary Package
Competitive base salary.
25 days annual leave, plus your birthday off + bank holidays.
Private medical insurance.
Life assurance 4x salary.
Enhanced pension.
Range of additional flexible benefits.
25 days annual leave, plus your birthday off + bank holidays.
Private medical insurance.
Life assurance 4x salary.
Enhanced pension.
Range of additional flexible benefits.
General information
Reference
003164Company
Zellis
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