JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
EMEA Workplace Experience Lead - JLL Work Dynamics
Reporting to the Global Colleague Experience Director and matrixed to the Regional Account Director, the Regional Workplace Experience Manager will oversee Experience Services, engagement programs, and the overall Workplace Experience roadmap across the EMEA portfolio.
The individual will assume the lead role in the workplace experience delivery aligned to the global colleague experience plan and program to the client across EMEA region. It is essential that the Workplace Experience Lead has a strong foundation and field experience in facility management, workplace services, hospitality, and guest relations management.
The Workplace Experience Lead will primarily be responsible for:
Identifying business partners & develop relationships with bp groups
Identifying business specific outcomes aligned to global vision
Promoting CX within business leadership, identify key areas for CX to support BUs
Engaging BRG and Comms for support
Support workplace group internal and external communications
Other responsibilities added as part of role expansion, career development and growth
The Workplace Experience Lead shall exhibit strong leadership and communication trait, performance delivery and great sense of customer centric workplace service solutions to help earn the commute of colleagues and create memorable experiences that inspire and enable our colleagues to perform at their best.
Build and maintain client relationships
Work with local clients to develop, cascade, deliver and report shared goals and objectives and ensure these are cascaded at all levels
Develop strong relationships with clients, key stakeholders, customers including setting up regular customer forums to promote 360 feedbacks
Ensure close contact is established with client organizations to remain abreast of current strategy, thinking, policies and procedures
In collaboration with the EMEA Account Lead embed a strong governance framework including presenting annual, quarterly & monthly governance meetings and ensure direct reports do the same for their areas of responsibility
Roadmap on colleague experience (CX)
Identify initiatives to include in roadmap
Utilise the data suite to analyse and report opportunities for service enhancement and support the client in cost vs quality making decisions
Promoting and delivering CX initiatives
Develop business case for CX pilots (with support from site teams)
Support sites to build out project plan to deliver desired outcomes & report back on progress
Support stakeholder development
Identify key themes to support
Workplace Engagement
Develop an Engagement strategy
Support sites in delivering their engagement plan
Engage BRG and C&EA for support
Role Expansion
Exposure and opportunities in Workplace Services operations such as front of house, concierge, event management, soft services etc.
Team member in work improvement focus groups
Any other roles that are mutually reviewed and agreed upon as suitable career development
Facilities operations and workplace services experience
Excellent communication skills – written and spoken
Excellent interpersonal and presentation skills via multiple media
Ability to work in a team environment
Ability to influence, partner and operate strategically are critical competencies.
Energy and drive to develop the customer experience
Excellent relationship, and stakeholder management skills.
Good understanding of current industry technology and with a drive for market knowledge future enhancements
Commercially and financially astute.
Strategic thinking and decision making.
Able to lead and inspire, guide and coach, and develop the performance of those managed either remotely or in person.
Seeks feedback to inform quick decision making.
Has courage to make tough decisions (fail fast)
Able to work in a complex environment and comfortable with ambiguity
Experience
Minimum 10 years’ experience facility management, hospitality, or event management.
Experience in front office, hospitality, retail, events, project management, communications are an advantage
Familiarity with and working alongside facilities management team in commercial property
Familiarity of different work and ethnic culture of EMEA countries
Qualifications
Diploma / Degree qualifications in appropriate discipline
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Please Note :
siennaramirez.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, siennaramirez.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
EMEA Workplace Experience Lead - JLL Work Dynamics
Reporting to the Global Colleague Experience Director and matrixed to the Regional Account Director, the Regional Workplace Experience Manager will oversee Experience Services, engagement programs, and the overall Workplace Experience roadmap across the EMEA portfolio.
The individual will assume the lead role in the workplace experience delivery aligned to the global colleague experience plan and program to the client across EMEA region. It is essential that the Workplace Experience Lead has a strong foundation and field experience in facility management, workplace services, hospitality, and guest relations management.
The Workplace Experience Lead will primarily be responsible for:
Identifying business partners & develop relationships with bp groups
Identifying business specific outcomes aligned to global vision
Promoting CX within business leadership, identify key areas for CX to support BUs
Engaging BRG and Comms for support
Support workplace group internal and external communications
Other responsibilities added as part of role expansion, career development and growth
The Workplace Experience Lead shall exhibit strong leadership and communication trait, performance delivery and great sense of customer centric workplace service solutions to help earn the commute of colleagues and create memorable experiences that inspire and enable our colleagues to perform at their best.
Build and maintain client relationships
Work with local clients to develop, cascade, deliver and report shared goals and objectives and ensure these are cascaded at all levels
Develop strong relationships with clients, key stakeholders, customers including setting up regular customer forums to promote 360 feedbacks
Ensure close contact is established with client organizations to remain abreast of current strategy, thinking, policies and procedures
In collaboration with the EMEA Account Lead embed a strong governance framework including presenting annual, quarterly & monthly governance meetings and ensure direct reports do the same for their areas of responsibility
Roadmap on colleague experience (CX)
Identify initiatives to include in roadmap
Utilise the data suite to analyse and report opportunities for service enhancement and support the client in cost vs quality making decisions
Promoting and delivering CX initiatives
Develop business case for CX pilots (with support from site teams)
Support sites to build out project plan to deliver desired outcomes & report back on progress
Support stakeholder development
Identify key themes to support
Workplace Engagement
Develop an Engagement strategy
Support sites in delivering their engagement plan
Engage BRG and C&EA for support
Role Expansion
Exposure and opportunities in Workplace Services operations such as front of house, concierge, event management, soft services etc.
Team member in work improvement focus groups
Any other roles that are mutually reviewed and agreed upon as suitable career development
Facilities operations and workplace services experience
Excellent communication skills – written and spoken
Excellent interpersonal and presentation skills via multiple media
Ability to work in a team environment
Ability to influence, partner and operate strategically are critical competencies.
Energy and drive to develop the customer experience
Excellent relationship, and stakeholder management skills.
Good understanding of current industry technology and with a drive for market knowledge future enhancements
Commercially and financially astute.
Strategic thinking and decision making.
Able to lead and inspire, guide and coach, and develop the performance of those managed either remotely or in person.
Seeks feedback to inform quick decision making.
Has courage to make tough decisions (fail fast)
Able to work in a complex environment and comfortable with ambiguity
Experience
Minimum 10 years’ experience facility management, hospitality, or event management.
Experience in front office, hospitality, retail, events, project management, communications are an advantage
Familiarity with and working alongside facilities management team in commercial property
Familiarity of different work and ethnic culture of EMEA countries
Qualifications
Diploma / Degree qualifications in appropriate discipline
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Please Note :
siennaramirez.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, siennaramirez.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.