Who are we?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

About The Role

We are looking for a committed and reliable individual to join our waste treatment team as Business Support. to excel in this role, you will need to be energetic and thoughtful when engaging with colleagues and senior managers alike. You will also need to be outgoing and enjoy networking and connecting teams together to orchestrate the relationship between the team, wider team, and the business.

In this role, you will provide first-class support to the Colne & Sunbury and Rodding & Upper Lee areas, and wider Home Counties region waste treatment team. You will do this by supporting operational tasks, raising purchase orders, and compiling spreadsheets/key reports for finance, H&S, and compliance. You will be adaptable, welcome change and promote continuous improvement.

Key Accountabilities:

• Promote positive H&S behaviours across the team. Raise safety observations and actions from field staff promptly on the Thames Water H&S management system. Run weekly/monthly reports to track progress and drive performance. Manage the area H&S tracker to ensure monthly targets are met by the management team.
• Promote ‘site pride’ throughout the team and support with the delivery of actions to achieve certification
• The role requires excellent relationship skills coupled with a high level of understanding to prioritise the work requested and support the team in meeting their strategic goals.
• Use customer complaint reports to log details which could prevent the call happening in the future either by establishing the trend in root cause failures that can be linked back or by considering how and who the first contact with the customer was made.
• Setting and booking meetings for the wider team, often attending and taking minutes to support where required
• Assist the team with ordering parts & materials on the SAP system

We are looking for you to have:

• Good background in finance and business administration
• Educated to GCSE level including English and Maths or equivalent
• Ability to quickly learn and apply knowledge of the operation of the area where the job operates

• A willingness to learn about the business and deliver small scale continuous improvement projects will keep you learning and understanding more about the team.

• Very good verbal and written communication skills, including strong customer focus
• Good organisational skills, personally very well organised
• Fully competent at using the appropriate Company IT systems and Office software including MS Excel
• Travel between Maple Lodge, Bracknell, Slough, East Hyde, Rye Meads and Bishops Stortford will be required within this role.

What’s in it for you?

Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career, flexible working arrangements a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

We’re also proud to embrace and promote diversity and believe that creating a workforce that reflects the communities we serve will help us to thrive. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment