Build a meaningful career
At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.
Our Care Access Centres are the home base of operations – where it all happens! Our Client Care Representatives are first responders to client requests received over the phone and chat. Taking care of clients involves having conversations and carrying out assessments to determine suitability for short-term counselling referrals and delivering practical support on a wide range of issues.
Our environment is a mix of fast-paced, supportive, innovative and fun. Joining our LifeWorks family will provide you with fantastic work experience, not to mention some great connections and friends along the way. We value continuous learning and personal and professional growth for our employees. As a new employee you’ll get paid to learn more about our fantastic services and our approach to client conversations, through a combination of online courses and live instructor-led sessions
Characteristics of a Client Care Representative:
- Passionate about helping others
- A customer service superstar, with strong written and verbal communication skills
- Empathetic and able to triage crisis situations to our clinical team
- Ambitious, results-oriented, good-natured and dedicated to providing a meaningful customer experience
- Driven to achieve performance success and enjoy working in a fast-paced environment
- Need to work for a successful organization that cares about your growth and promotes from within
What you’ll need to succeed:
- A Bachelor’s degree, community college diploma or equivalent post-secondary education in a subject such as Psychology or equivalent
- The flexibility to work varying shifts which will include days, evenings, weekends
- Previous customer service experience in social services, sales, call centres and/or office environments preferred
- Previous experience of dealing with distressed or vulnerable clients is an asset
Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to
talentacquisitiononboarding@lifeworks.com
Fulfilling work that matters
LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.
At LifeWorks, we are committed to putting our people first. Our priority is to optimize the health and productivity of our people. In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees. Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions. We are excited to connect with you virtually, and look forward to receiving your application.
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