Contact Centre Advisor
Permanent, Part Time 25 hours per week (Monday-Friday 08:30-13:30), 52 weeks per year
Salary: £13,377 per annum (full time equivalent £19,799 per annum)
Campus: Trowbridge, Wiltshire

About the role
Reporting to the Head of MIS and Reporting you will provide excellence customer service to both internal and external customers of the College through our various communication channels.
Other aspects of the role include:

• Ensuring all phone calls through to the main college phone line are answered promptly and enquiries dealt with effectively
• To take part time telephone enrolments and payments as required
• To answer queries, give information about courses and deal with any emergency calls appropriately#
• To assist the wider department with adhoc tasks in busy periods including telephone campaigns, enrolments, and destination calls
• To deal with enquiries efficiently through the online web chat and the main email inbox

About You
To apply for this role, you will hold GCSE Maths and English at grade C/4 or above. You will also hold or be willing to work towards a Level 3 qualification. Experience of working within the sector is beneficial but not essential. You will have strong organisational and time management skills and be able to maintain the confidentiality of information.
Alongside your qualifications and experience, you will be self-motivated with a positive attitude. You will be empathetic, understanding and have strong written and communication skills.
For futher details on this role or for a discussion on opportunities with Wiltshire College please contact the Recruitment Team at recruitment@wiltshire.ac.uk
About Us
Wiltshire College and University Centre plays a vital role in Wiltshire’s economy, inspiring people to develop the skills they need to achieve. Our five campuses are learning hubs in their communities, and we aspire to be an outstanding, financially robust and commercially agile provider, achieving our clear social mission on behalf of leaners and employers across Wiltshire and beyond. Our turnover is around £35 million per annum, we employ some 800 staff, and support around 13,000 students.
Closing date: 11/01/23
Interviews date: TBC
Please note that vacancies may close early if sufficient applications have been received; therefore, we would encourage you to submit your application as soon as possible.
Information
Should you be successful we will require you to provide evidence of your qualifications as part of the onboarding process, you will also be required to obtain and maintain a Disclosure and Barring Certificate (DBS), enhanced with children’s barred list check.
At Wiltshire College and University Centre we value diversity, and we recognise that people with different backgrounds bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength. We are committed to the protection of young people and vulnerable adults and to safeguarding and expect all staff and volunteers to share this commitment.
We are proudly accredited to the Disability Confident Employer award, part of this means a commitment to interview all disabled applicants who meet the essential criteria for a job vacancy and consider them on their abilities.
Please contact us with any queries.

Job Type: Part-time

Salary: £19,799.00 per year

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