Customer Services Advisor Job at Scarborough Borough Council
Job term: 1 x Part-time permanent | 30hrs per week
1 x Full-time permanent | 37hrs per week
An exciting opportunity has arisen for a dynamic and customer focused individual to join the Customer Services Team, based at the Town Hall, Scarborough in the Customer Service Centre, primarily handling telephone and face to face enquiries.
The post is part time, 30 hours per week and is a permanent contract.
As a Customer Services Advisor you will be required to:
- Deliver a high quality front line service.
- Respond to a wide range of customer enquiries.
- Develop positive relationships with customers, ensuring that the service reflects the needs of its customer.
- Contribute to and support the implementation of changes and improvements in the service.
Equally important is an ability to work as part of a team, have a positive 'can-do’ attitude and flexibility in order to meet changing needs of the organisation.
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.
For further details regarding the vacancy, please contact Carolyn Buglass, Customer Services Manager on 01723 383549 or email Carolyn.buglass@scarborough.gov.uk.
Application forms are also available upon request. Please email HR@scarborough.gov.uk.
Closing Date: 12 Noon, Monday 9th January 2022
First Stage interviews via Zoom: Friday 13th January 2022
Second Stage Interviews face to face: Tuesday 17th January 2022
(If you have not been contacted by within a week of the closing date, please assume your application has been unsuccessful on this occasion).
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