Are you a customer service candidate who is actively on the market and looking for work? Are you passionate about providing an outstanding service and supporting customers through their journey? If so, I may have the role for you!

I am recruiting a Customer Liaison Officer to join a public sector business on a 3-6 month temporary assignment. Paying between £20444 – £22129 depending on experience, this is mainly a remote based position, but does require some transport to the Wilmslow office.

As Customer Liaison Officer, you will provide a first-class customer service to all customers during their appeal, and offer any procedural advice and guidance via telephone and online support.

What will you be doing as a Customer Liaison Officer?

Assist and support any appellants over the telephone and using the online portal

Being clear and confident in providing any procedural and technical advice on next steps in the claim process, and identifying if there has been any issues or delays

Under the guidance of the Team Leader, review any notifications or messages on cases and respond or refer to the candidate where appropriate

Gather and report any feedback from claimants during the process

Be accurate when recording information and inputting into the system

We would LOVE to hear from you if you have the following skills and experience:

Previous experience of working in a customer service environment is essential for the role

Experience working within a legislative/judicial environment is highly desirable

Strong communication with confidence in speaking to people at all levels

Good organisational ability

High attention to detail when recording and inputting data

What will you get in return for your work as a Customer Liaison Officer?

Salary: £20444 – £22129 depending on experience

Working Hours: Mon – Fri 37.5 hrs (core hours 10:30 – 15:30)

Hybrid working – mainly remote based with odd days in the office

3-6 month temp role with view to go permanent

Weekly Pay

Free Parking

If this sounds like a role you will LOVE, please send your CV to josh@jobwise.co.uk

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