The role
Your role will involve taking calls and handling emails and webchat from both the public and travel trade. You will be using our in-house reservations system so you must have the ability to meet agreed targets. You will be working as part of a busy and supportive team and will receive full training. Your shifts will include working weekends and evenings.
We are looking for people who can delight customers and provide a fantastic level of service. You will be outgoing, gregarious and looking for a challenging role. We are not necessarily looking for any previous contact centre experience, we are looking to recruit individuals who can engage with customers and start their P&O journey right.
We have a number of flexible and permanent roles that will fit with the hours that you are looking for. Please discuss your needs at the interview.
Benefits

• Free ferry travel across all of our routes from the day you start
• 75% of lesiure rail fares for you and your family after passing probation
• Subsidised canteen
• A flexible role that will suit your lifestyle
• Generous pension scheme

The person
So who are looking for?

• Someone who is focused on customer service and providing the best outcome for our customers
• Good verbal communication skills
• Good persuation skills and willing to pitch in when needed
• Flexible and good at thinking on your feet

At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.
When we recruit we want to you to bring your whole self to work and we are working towards increasing diversity across all of our employees. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or neurodiversity.
If you want to join an enthusiastic and fun loving team then apply using the link below!

Job Type: Permanent

Salary: £24,373.36 per year

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