Customer Services Apprentice Job at Plymouth City Council
Customer Services Apprentice Role Profile
Apprentice Customer Advisor – Plymouth Library Service
- Do you like working with people?
- Do you have a love of books and reading?
- Do you have excellent digital skills and the ability to support others to get online and make the most of technology?
- Are you willing to try new things and confidently deliver a wide range of activities for all ages?
Plymouth Library Service is looking for enthusiastic and friendly staff members to gain an NVQ2 Customer Service qualification working as an Apprentice Customer Advisor.
You will need excellent communication and customer service skills to ensure a positive experience for everyone who uses our services and to encourage new audiences. The role is varied and interesting. We will want you to share your passion for reading, encouraging users to borrow books, eBooks and magazines.
You will support people to get online and improve their digital skills – from helping job seekers, assisting the digitally excluded or teaching children to code.
You may be running a rhymetime session for toddlers in the morning and helping someone trace their family tree in the afternoon.
The current vacancies are fixed term full-time 37hpw working either in Central Library or in various community libraries and includes 1 Saturday shift every other week.
This role is not suitable for flexible working due to the needs of the service.
Please be aware that if you are successful in your application you will be required to sit a functional skills assessment with the apprenticeship training provider. Your current and previous qualifications will also be checked to ensure that you are eligible for course funding.
The training provider for this vacancy is City College. Contact number 01752 856827
Plymouth City Council is an equal opportunities employer. All applicants will be considered for employment regardless of age, disability, gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion/belief, sex or sexual orientation.
As part of our commitment to promoting equality we offer guaranteed interviews to those who meet the essential criteria and are considered disabled, have been in Plymouth City Council care or are an Armed Forces Service Leaver within the last two years.
For an informal discussion about this exciting opportunity please contact Nancy Brace on 01752 307891 or Darrell Clegg on 01752 308637
Closing Date: Wednesday 04 January 2023
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